We&#39;re sorry to hear that you&#39;re not fully satisfied with your Dawn Professional, and we appreciate you taking the time to share your feedback with us. Our products go through many quality tests to make sure they provide great results every time when used as directed, and meet the needs/preferences of our consumers, so this isn&#39;t the experience we want or expect you to have, and we&#39;re grateful for your thoughts on this.<br /><br />It may be helpful to know that the formulations between residential Dawn products and Dawn Professional products differ based on usage habits and needs. For example, professional kitchens are required to use an industrial three-compartment sink, where pots and pans can soak and then be scrubbed clean. This requires dishwashers’ hands to be submerged in the soapy solution in water for prolonged periods of time, so our Dawn Professional dishwashing products are formulated for this usage and intended to be extra gentle on hands while still fighting the toughest professional kitchen messes.<br /><br />By contrast, dishwashing trends within the home are shifting away from filling a sink of soapy solution, and over 70% of Americans today instead apply their dish liquid directly to a sponge or individual dish, scrub that dish, and then rinse. Over the past several years, we’ve updated our residential Dawn products to be better suited for this shift in at-home dishwashing behavior, and the formulations and balance of ingredients have reflected that.<br /><br />Your satisfaction is really important to us, and we&#39;d like to learn more about your experience, so that we can share tips on how to get the best clean from your Dawn Professional and assist you further with this. Please give our team a call at (800) 725-3296, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help.

We apologize for the experience you had with this product. Please call our P&G Professional Customer Contact Center at 1-800-332-7787 for further assistance or any other questions.