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KLEENEX MAINLINE 12 PACK 144 TISSUES
4.7 out of 5 stars
stars8,597 ratings4,146 reviews
  1. 5 stars84% (7,204)
  2. 4 stars10% (876)
  3. 3 stars3% (232)
  4. 2 stars1% (102)
  5. 1 star2% (183)

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Showing 111-120 of 4,146 reviews
Feb 4, 2024
AFormerCustomer
1 out of 5 stars review

Stop with the gaudy box colors!

Kleenex Trusted Care tissues are more coarse and scratchy than earlier versions, but my main complaint is the box design. Your change from subdued pastel colors to gaudy, splashy colors has caused me to choose a competitor's brand. I don't need a box of facial tissues to POP. They are supposed to serve a function -- not be a highlight of my home decor. Please switch back, or at least offer an alternative to these awful boxes.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Social Media Team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. If you want to talk to us more about your experience, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424pCPAm so that we can try to help. Thank you.

Nov 11, 2016
Jean B
1 out of 5 stars review

Box colors are too bright and tacky

I love kleenex tissues and have bought them for years -- always opting for the gray-, tan-, and brown toned-boxes. Suddenly, over the past couple of months, these colors have disappeared. I cannot have brightly colored tissue boxes sitting around my home. They just don't fit in. I have completely stopped buying Kleenex and now use box covers with generic brands. What kind of crazy change is this????

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Kleenex Brand Team

Thank you for sharing your review with us, Jean. To stay up to date with current trends, we'll occasionally update the designs on our boxes. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you, while still providing the same dependable quality tissue you have grown to love. Your opinion is truly valuable to us, and we'll certainly pass along your comments to the rest of our Kleenex brand team. We'd also love the opportunity to discuss our new designs with you. If you haven't already, feel free to contact our Consumer Care team at https://www.kleenex.com/en-us/contact-us or by phone at 1-877-904-8482 (Monday through Friday 8:00 am - 4:00 pm Central Time). We hope to hear from you soon.

Oct 26, 2016
Sarah79
2 out of 5 stars review

What happened to the classic boxes!!!

I love Kleenex tissues. For as long as I can remember the classic boxes have been a great item to blend into our homes. I did a double take when shopping for them and thought generic boxes were in there place, the designs look cheap and tacky. I used the the grey, blue, brown, and newer turquoise in rooms they easily blended into. I purchased another brand in place that had more appealing designs. I will continue to buy the other brand as long as Kleenex keeps the outdated looking designs. I was even disappointed in the new Kleenex lotion boxes. Please bring back the original classic boxes!!!

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from kl

Thank you for contacting us about Kleenex facial tissue, Sarah. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you., while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!

Oct 5, 2014
sherigrennille
5 out of 5 stars review

Kleenex - Reliable Care

I am a member of the Crowdtap Kleenex® Brand rewards program, and Kleenex® Brand sent me a sample to review but I have been using Kleenex brand tissues since I was a child. They are the goto brand for quality in a tissue. Strong and soft, good for the worst of runny noses, and familiar enough to use for a napkin or wipe a sweaty brow.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from FC

Thanks for your continued loyalty! We love having fans like you!

Feb 20, 2019
McKay
1 out of 5 stars review

Horrible Chemical Smell

Over the last few months it's hit or miss on whether or not the Kleenex box I buy will have a horribly strong chemical smell. I've tried buying them at different locations and it hasn't helped. The smell is overpowering. I've probably thrown away eight boxes to the three I've managed to keep.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Kleenex Brand Team

Yikes - that's certainly unexpected, McKay! We take a lot of measures to ensure this sort of thing doesn't happen, however sometimes smells can be absorbed during shipment and storage. It's important to us to provide you with the perfect product, so extensive measures are taken at our manufacturing facilities and those who ship, store, and sell our products - We're glad you brought this to our attention. Please give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m. CT), so we can learn more and help you further.

Feb 20, 2017
midwestmom
3 out of 5 stars review

Great tissues...but UGLY new box design

The simple Kleenex tissues that had previously been sold in the marbled boxes are my favorite. Apparently, box design changed. The new packaging has different wording and does not indicate that it is the "same product, new design" or anything similar. Plus, the new design is UGLY.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Kleenex Brand

Thanks for being a fan all this time! We want you to know the Kleenex Tissues inside the box are the same product you've grown to know and love. We also thank you for letting us know how you feel about the designs. We do offer a variety of box designs, though, and encourage you find one you like online at: https://www.kleenex.com/en-us/products. Have a great day!

Oct 2, 2014
Maureenliz
5 out of 5 stars review

Kleenex is the ONLY Tissue I use!

I have been using the Kleenex brand Tissue products for as long as I can remember. We have a box in every room of our house as well as in each of our vehicles and the travel packs in my purse!!! Kleenex tissues are strong enough for the toughest germs, the price is right and the decorative boxes look great with my home decor. I am a member of the Crowdtap Kleenex® Brand rewards program, and Kleenex® Brand sent me a sample to review.”

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from FC

Thanks for your awesome feedback! We will be sure to let our team know! Do you have a favorite design?

Feb 22, 2017
kdiamondd
3 out of 5 stars review

Bad eyes

I always liked Kleenex. I use a box a week or two and have been for years. A lot of it is for throats saliva issues I won't get into. I dislike the new box styles. My eyes are sensitive and do not like looking at them. I like the old style. I have save some old boxes to reuse with new ones that I buy. Then I guess I have to switch brands.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Kleenex Brand

That's not what we'd like to hear. We hope you know the Kleenex Tissues inside the box are still the same ones you've grown to know and love over the years. Though some of our designs have changed on the boxes, we do offer a variety of options and encourage you to find one you like online at: https://www.kleenex.com/en-us/products. Have a great day!

Apr 25, 2017
mrfrustrated
1 out of 5 stars review

Fix the Designs!

I ordered the 210 count online from soap.com because it's hard to find that size in stores. They had pictures of the elegant charcoal black design which would go with my decor (and frankly any decor.) Instead, monstrosities arrived with two different colors for the front and the sides! Who wants that? Plus they say "Kleenex" in a big round blue circle instead of subtly along the edge. I came to this site to see if the old design was available but no! Apparently the new terrible designs are everywhere! I know there's a balance between getting brand recognition and style but guess what? YOU'RE KLEENEX! People calls tissues "kleenexes"! There is hardly any other product with more brand recognition! So stop trying to create crazy styles. Most people don't want to advertise that they have a cold or sinus or allergy problems. They don't want the tissue box to SCREAM out to guests. They want it to fit nicely into the decor so it doesn't call too much attention to itself. After the supply of tissues I ordered runs out, will I potentially reconsider my allegiance to Kleenex if the designs don't change? Absolutely! Do I want to? No, I love Kleenex! So please, use some common sense and BRING BACK SUBTLE GRAY DESIGNS!

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Kleenex Brand

Thank you for reaching out to us. We do update our designs from time to time like you've noticed. We encourage you to keep checking our site for new designs to come. Thank you for being a fan over the years!

Feb 9, 2024
JanetM
2 out of 5 stars review

Tissues need an upgrade.

We used to buy these all the time, however, we started buying Puffs instead solely because of the opening they use in their rectangular boxes. The Kleenix box is not user friendly. Once you put your hand in there a few times, the plastic stretches apart and the tissues fall back into the box so the next time you need one, you have to dig one out. If Kleenix changed this, we would be back to buying them. They need a larger opening similar to the Puffs brand. I'm sure a lot of people would agree.

Review from kleenex.com
Helpful?6K94NOVLQLB73600050304
reply from Social Media Team

Hi Janet, we're disappointed to hear this because quality is very important to us. If you'd like to share more about your experience, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.