I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

I used to use Kleenex Ultra Doux 3 ply tissues all year round, I usually have a couple boxes on hand, ran out of them, so purchased a new box and the product had changed, and it is NOT good anymore, not strong, thin, not as soft, I blow my nose and now there are holes all over the tissue! Sorry, I would rather now buy the cheap brands because Kleenex has dropped down to their level! It went from a great useful tissue, superior to all others, to a run in the mill, similar to the 'no name brand' tissues. Price of course stayed the same!

I'm curious why you chose to go from the pleasant pastel packaging to the jungle looking print that does not blend well with anything. We have Kleenex in every room in our house and always buy Kleenex brand. Disappointing. I look forward to your response. Love the brand, not the design. Experimenting with other brands.

there is no question that this rough paper is not the soft Kleenex tissue to which we had all become accustomed. The company claims in response to posts like mine that they have made no changes to the product. This is not true as anyone who knows Kleenex can clearly tell. these tear up the skin around my nose.

I usually buy Kleenex's Everyday tissues and am happy with them. But the store was out of them so I purchased the Ultra Soft ones. They are soft but they are thicker than I would like. My problem is the tissues have a bad odor. The odor is offensive so I won't be using these tissues. Too bad I bought a 4 pack of these stinky tissues. Why would someone make tissues that smell bad?

I love kleenex but absolutely hate new box colors and designs. Please bring back the more traditional box colors or at least continue to offer in addition to new ones which are totally unsuitable for those of us who like to coordinate our kleenex boxes with our decor. The new designs and colors are awful!!!!

I have been buying Kleenex tissue for over 60 years and have been purchasing the3 ply tissues from Kleenex because they used to be the best. Well not any more!!!!I Something has changed with their product. They are NOT good anymore. They are NOT Strong. They are very THIN and fall apart. I always bought the 3 ply because they were stronger but now when I blow my nose the tissue falls apart. and there are holes all over the tissue! I no longer recommend Kleenex brand. Why pay extra money for same quality as the cheap brands.

I always buy Kleenex but I'm not liking the new design it probably doesn't matter to you but this new design well you missed it my niece brought the last box of Kleenex (with the old design) and said I don't want that box with the awful design out here in the living room.

I have been only buying Kleenex Ultra Soft for years. The tissues are great, but these new box designs are just too much to have around the house. If I were still teaching young children, these designs would be perfect for the classroom. For my home, I want something pretty and elegant. The designs before the change were the nicest. Until there are pretty, elegant designs again, I'm buying another brand.

I have allergies and use a great many tissues. At 83, I used Kleenex tissues when the color on the box indicated the color of the tissue. I decided to try the Ultra Soft and I am sorry to say, I was terribly disappointed. (I need to put this delicately) The surface of the Ultra Soft tissue is so soft that, unless it is really cold in the room, the snot slides right off the tissue and leaves traces on my nose, think snail trail. There are not enough tissues in the box to accommodate this affliction. Will go back to the regular Kleenex family size, not so ultra. tissues.