We're sad to hear this, because quality is very important to us. This isn't what we'd expect, and we'd like to speak to you personally about what's going on and try to help. When you have a chance, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us. Thanks, and we look forward to hearing from you soon.

Hello Melly - We are sorry to hear about your recent experience with our Kleenex Ultra Soft Tissues. There should not be a strong odor to them, and we would like to learn why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thank you.

We appreciate that you shared your concern with us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can speak to you personally about this and try to help. Thank you.

Ultra soft is in the name, CjMeann and we're disappointed to you hear your most recent experience isn't what you'd expect. We can assure you we haven't made any recent changes and would love to learn more about your purchase. Please reach out when you're free at https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 7:30 a.m. – 7:00 p.m. Central Time. Thank you!

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Hi Diana. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback and will take it into account for future updates.