Hi Ashley. We're sad to hear this, because quality is very important to us. This isn't what we'd expect, and we'd like to learn more and try to help. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us when you have a chance. Thank you.

We understand how frustrating this could be. Cottonelle Fresh Care Flushable Cleansing Cloths should give your bum a confident clean feeling without the worry of a clog. Since they go through extensive testing to be sure they can be flushed down properly maintained septic systems, we’d love to learn more about your experience. If you haven’t already, please give us a call at 1-877-642-6886 (Monday through Friday, 7:30am – 7pm CT), when you have a moment. Also, you can check out more information about our flushability testing at: https://www.cottonelle.com/flushability. We hope to speak with you soon!

Thanks for the 5 star review!

Thanks for saying so!

Thanks for the love!