Thanks for being a long time fan!

We understand how frustrating this could be. Cottonelle Fresh Care Flushable Cleansing Cloths should give your bum a confident clean feeling without the worry of a clog. Since they go through extensive testing to be sure they can be flushed down properly maintained septic systems, we’d love to learn more about your experience. If you haven’t already, please give us a call at 1-877-642-6886 (Monday through Friday, 7:30am – 7pm CT), when you have a moment. Also, you can check out more information about our flushability testing at: https://www.cottonelle.com/flushability. We hope to speak with you soon!

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You are making us blush!

Hello. We are sorry to hear about the experience and hope you are feeling better. Nothing is more important to us than the comfort and well-being of our consumers and we want to assure you that Cottonelle flushable wipes undergo extensive testing to insure that they are non-irritating and safe to use on healthy skin. Since irritation can occur due to many factors, we would appreciate the opportunity to speak with you directly to better understand what happened and see how we can help. At your convenience, please contact our Consumer Care Team by phone at 1-877-424-4549 (Monday – Friday, 8:00 am to 4:00 pm CST). Thank you.

We're sad to hear this, because we always want you to have a great experience with our Flushable Wipes. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.