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Customer reviews for Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes for
Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes

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May 20, 2025
b2o6n4_1984
5 out of 5 stars review

Great addition to your bathroom!

[This review was collected as part of a promotion.] I really liked the Cottonelle flushable wipes. I thought the thickness was great, not too thin, not too thick. They are very moist and the perfect size. I also liked that there’s no heavy fragrance or perfume. Great addition to the bathroom. I would definitely recommend to others!

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
Aug 28, 2013
Sheila
5 out of 5 stars review

Cottonelle Fresh Care Flushable Cleansing Cloths!

As a member of Cottonelle's Clean Crew on Crowdtap, I received samples of toilet paper and flushable wipes from Cottonelle. As part of one of our activities, I am writing this review based on the samples that I received from Cottonelle. As embarrassing as it may be and awkward to talk about, I'm sure most of us would admit (albeit a little sheepishly) that almost nothing feels better than being TOTALLY CLEAN after visiting the bathroom! I love feeling fresh and "revitalized" (if that is the right word, lol!) after "taking care of business" in the ladies' room, and Cottonelle Fresh Care Flushable Cleansing Cloths are just the product to help me accomplish that! They are easy to use, smell "fresh" and great, are gentle enough but still ensure full cleanliness, AND they are conveniently flushable! We've all experienced the horror of cheap, scratchy toilet paper that shreds in our hands, but Cottonelle's Fresh Care Flushable Cleansing Cloths are the complete antithesis that nightmare and give me a peace of mind when I have to...ahem..."do my thing" in the restroom! So I definitely recommend these Flushable Cleansing Cloths. Not only do they help you feel refreshed and clean, energized and ready to meet the day's challenges, they are also soft enough for "sensitive behinds" and are simple and sanitary to use! Try them today to help freshen up your bathroom routine!

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
Nov 16, 2019
JoeB
1 out of 5 stars review

Product has gone down hill fast!

Used to be the best product of its kind on the market. The past few years it has gone down hill so badly and so fast that I would recommend buying any other product as an cheaper brand could not be any worst. The wipes regularly come out with one ply folded back, this can’t be fixed as the ply folded just teats into tiny bits! Wipes no longer make it through the container without separating the two wipes and you have to dig to try and get the new wipe out. The list of problems could go on and on. This used to be the gold standard but now is total garbage!

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

We're disappointed to hear about your recent experience as we expect a perfect dispensing with each flushable wipe. We haven't made any recent changes to the durability of our wipes, so kindly take a moment to connect with our team at 1-800-452-2245 (weekdays, 8 am - 5 pm CT) so we can learn more & help. Thanks, JoeB.

Dec 26, 2020
Stacy178
5 out of 5 stars review

Loved it!

[This review was collected as part of a promotion.] I really loved the subtle fresh scent on the wipes. I have very sensitive skin and these did not irritate at all! I will most likely be making a switch to the Cotton wipes as I already use their dry toilet paper!

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Apr 27, 2022
Tai N
1 out of 5 stars review

Wipes don't breakdown

I am super disappointed at the products ability to do as it said. My house had been without facilities for almost 3 weeks. We have been taking baths in the kitchen sink and using the bathroom 1&2 in buckets. After two plumbers the best in their industries Roto rooter snaked the lines and uncovered wipes not broken down. The second plumber Carolina piping created a makeshift clean out and the same thing- wipes not broken down. This expensive lie will not go unnoticed as I will be reaching out to the Better Business Bureau, sharing the review on all social media outlets as well as engaging their corporate office. I've used them as prescribed 1 to 2 at a flush and rashioned them as applicable. I'm so disappointed!!!!!

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Kimberly Clark

We can understand what a frustrating experience this must’ve been, Tai N, and we want to help. When you have a moment, please share some additional details about what happened with our team at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us. Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing. We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Thank you.

Oct 27, 2018
Use to be Great Product
2 out of 5 stars review

Miss

I now have to dig out the wipes and they either tear or you have to peel half of the wipe from sticking to the part of the wipe... What ever happened to the ones when you pulled out one the next wipe was connected to the end of the first one it was so easy to use unlike the "new" ones.... I am really thinking of looking for new brand that doesn't make it so hard to use... I waste more time trying to get the "new" wipes out of the container just not worth the effort anymore....

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand Team

Hello! We're both disappointed and surprised to hear this, as it's not the quality you should expect from our wipes. We want you to be able to remove these wipes with ease, so they can quickly provide you with a superior clean. We can assure you that we have made no recent changes to the packages of these wipes, so the situation you are describing is not usual. We'd like to learn more from you so we can help further. Please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you!

Dec 27, 2020
Ldemp1
4 out of 5 stars review

Great product

[This review was collected as part of a promotion.] I really like the Cottonelle® Flushable Wet Wipes. they are nice and moist and gave a nice fresh scent. I feel very clean and fresh after using them. They only complaint I have is that they sometimes rip trying to get them out of the package.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Dec 30, 2020
rayakiperman7
5 out of 5 stars review

Your bottom needs these

[This review was collected as part of a promotion.] We have been using these for years. Seriously, your bottom needs these. They are especially handy if you are, um, sick and have been using the toilet frequently. They are very soft and gentle, yet sturdy. You are left with a clean feeling that is especially nice if you have been frequenting the toilet. While it says they are ok to flush, I don't know if I recommend that. We flushed them for many years and have recently stopped after an incident at a business with a backed up sewer where we saw first hand what flushing a wipe can do to a sewer/septic system. Even the plumber that was there to fix the issue said do not flush them. I love these and I absolutely recommend them, but don't flush them down your toilet.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Jan 4, 2021
Jmill273
3 out of 5 stars review

Useful i guess

[This review was collected as part of a promotion.] I thought it was weird using a wet wipe after going potty as I'm an adult and not a toddler or baby. I'm not too sure id ever use this product in the future. It had a good scent but I associate wipes with kids.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

It sounds great for a first time! We hope you can give it a try again! :)

Dec 21, 2020
DebiG10
1 out of 5 stars review

Ill stick to my other brand

[This review was collected as part of a promotion.] The product, in its entirety, was a NO for me. From the first peel back to open the package the first time, i was pummeled with an abundance of fragrance, which smelled good for a perfume, it was a nice scent, but too much scent for the lady bits. Then upon removing a wipe from the package it tore the edge and left a hole in the next wipe, just from rubbing for the edge of the wipe. Im a nail biter and cannot imagine the damage long nails would have caused. The durability went straight out the window with these, and heavy scent just cemented my complete dislike for these.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562