We're disappointed to hear about your experience, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Your comfort and well-being are incredibly important to us, Barry, and we’re sad to hear this. We test our products extensively to ensure they are safe to use on all healthy skin, so what you’ve described is unexpected. We’d like to speak to you personally about your experience and try to help. Please give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6420fImGO when you have a chance. Thanks, and we look forward to hearing from you soon.

We always want you to have a great experience with our wipes, so we're sad to hear this. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Thanks for sharing your feedback with us! Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing.<br /><br />We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Thanks again, we hope this helps!

There&#39;s something wrong about this and we&#39;d like to investigate this further. Our Cottonelle wipes should have a nice, fresh, and light scent. Since this wasn&#39;t your case, we&#39;d love to learn more about your purchase and gather some information. Please reach out to us at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thank you.