Hi Brian. We appreciate you letting our team know and regret to hear your discomfort. Nothing is more important to us than the health and safety of our consumers, and your experience does not sound typical of our product. When you have a moment, please contact our team directly and we can discuss this further with you. Thank you! http://bit.ly/Kd9nCn

Thanks for leaving a note for us, KGonz; we want to help. Please take a moment to share some additional details about your experience and connect with our team at 1-800-452-2245 (weekdays, 8 am - 5 pm CT) when you have a moment. In the meantime, please know that we have specially designed and tested our wipes to be fully flushable for plumbing systems in good, working order. It may also help to know that plumbers who have examined the difference between non-flushable baby wipes and Cottonelle flushable wipes recognize our flushable wipes as fully flushable and compatible with properly-functioning home plumbing systems. Thank you.

Hello, Cynthia. We appreciate your feedback and thoughtful review of our Cottonelle Fresh Care Flushable Cleansing Cloths. Providing our consumers with the highest quality product possible is very important to us. The experience you've described is unfortunate and not what we would expect to hear about our product. We'd love the opportunity to speak with you to learn a bit more about the experience you've had with our product and see if we can't keep you in the Cottonelle family. When you have some time, please contact our Consumer Care team here, https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Thanks for your review. Our wipes are designed to break down after use and have been tested to ensure they do so with properly maintained systems. When you have a moment, we'd like to learn more about why your experience was different than what we'd expect. You can reach out at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Looking forward to speaking with you!

That's what we like to hear, Jasmin!

We can understand what a frustrating experience this must’ve been, JenMS – we want to help. Please share some additional details about your experience and connect with our team at 1-800-452-2245 (weekdays, 8 am - 5 pm CT) when you have a moment. In the meantime, please know that our flushable wipes have been specially designed and tested to be fully flushable for plumbing systems in good, working order. It may also help to know that plumbers who have examined the difference between non-flushable baby wipes and Cottonelle flushable wipes recognize our flushable wipes as fully flushable and compatible with properly-functioning home plumbing systems. We hope to hear from you soon. Thank you.

We are glad to hear Cottonelle Flushable Cleansing Cloths are keeping you clean and confident!

Hello! Our Cottonelle FreshCare Flushable Cleansing Cloths should come out of the package easily, so you can be sure you'll get that confident clean you expect. It isn't typical that they ball up at the end of the package. We'd love to learn more about what's happening and try to help. Please give us a call at 1-877-642-6886 7:30am-7pm CT so that we can chat. Thanks and we look forward to hearing from you!

Thanks for the thoughtful feedback!