Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for

Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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4.4 out of 5 stars

stars7,939 ratings7,917 reviews

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Dec 6, 2022

Lizza

3 out of 5 stars review

Packaging

The product, flushable wipes, is lovely. BUT - what's with the packaging? Is there a magic way to 'push' that center plastic cover? Left side? Right side? Top? Bottom? It doesn't work! PLEASE share the secret magical 'push and lift' maneuver.

Review from cottonelle.com

Helpful?

reply from Kimberly Clark

Hi Lizza, Thank you for taking the time to write this review. We truly appreciate your honesty and feedback. Feel free to give us a call at 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST) so we can chat one-on-one if there is anything else you'd like to share. Thank you.

Oct 5, 2016

Cyn59253

2 out of 5 stars review

Not worth it

[This review was collected as part of a promotion.] The wipes rip when you pull them out. Only one side has the ridges, the other is just plain. The wipes are thin and fall apart easy.

Review from cottonelle.com

Helpful?

reply from Cottonelle

Hello, Cynthia. We appreciate your feedback and thoughtful review of our Cottonelle Fresh Care Flushable Cleansing Cloths. Providing our consumers with the highest quality product possible is very important to us. The experience you've described is unfortunate and not what we would expect to hear about our product. We'd love the opportunity to speak with you to learn a bit more about the experience you've had with our product and see if we can't keep you in the Cottonelle family. When you have some time, please contact our Consumer Care team here, https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Feb 25, 2020

Henrietta

1 out of 5 stars review

Cottonelle Flushable Wipes

This product is so bad. Tears apart just trying to remove from packet. Wipe and half the wipes still in crack. Maybe use 4 each wipe results better. NEVER BUY AGAIN!moono

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

Thanks so much for sharing your feedback. Our wipes are designed to break down after use, and not before. We'd love to chat more, please give us a call at 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Dec 24, 2016

Special1313

5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] I tried the sample, and loved how soft they were and how convenient they were to use on the go. Will defiantly purchase in the future!

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand Team

We're so happy to hear you loved them! Thank you for being a fan!

Oct 27, 2016

Cathyellie

5 out of 5 stars review

This leaves you feeling FRESH and Confident!

[This review was collected as part of a promotion.] I tried the sample and was pleasantly surprised at how fresh and confidently clean I felt. Knowing that I was clean and fresh made me feel better all day.

Review from cottonelle.com

Helpful?

reply from Cottonelle

You've got that correct!

Oct 11, 2015

Pumpkin

3 out of 5 stars review

They dried out

Like the product,but before we were able to use the whole bag ,the ones left in the bag dried out some. Is there a way to refresh them so we can use the remaining cloths.

Review from cottonelle.com

Helpful?

reply from Family Care

Hi, Pumpkin. We're sorry to hear that you've had this experience, as it is not typical of our product overall. We'd like the chance to learn more about your purchase. If you have some time, please contact our Consumer Care team here, https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Aug 31, 2021

FRENCHY

1 out of 5 stars review

WIPE DISEPNSERS

Your dispensers are great but your wipes are a disaster. They come out one at a time and only one. If you want another you must dig into the package and try and get one without tearing it. Think it is time to change brands!!!

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

We want you to love your experience with our flushable wipes - and that starts with the dispensing, Frenchy! This isn't something we'd expect to happen with our wipes and would be happy to help further. Please give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us if you'd like to share more details. Thanks!

Sep 29, 2016

Jeepdude98

1 out of 5 stars review

Dispensability is terrible

The Quality Control of this product has gone out the door. These wipes no longer dispense with ease that they used to. They knot up and come out in wads. Absolutely terrible. I wind up throwing half of them in the trash.

Review from cottonelle.com

Helpful?

reply from Cottonelle

Hello. We appreciate your feedback and thoughtful review of our Cottonelle Fresh Care Flushable Cleansing Cloths. Providing our consumers with the highest quality product possible is very important to us. The experience you've described is unfortunate and not what we would expect to hear about our product. We'd love the opportunity to speak with you to learn a bit more about the experience you've had with our product and see if we can't keep you in the Cottonelle family. When you have some time, please contact our Consumer Care team here, https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Nov 1, 2019

Arly

1 out of 5 stars review

Never again

I bought the wipes for the strict purpose that they were safe for flushing. After only 2 weeks of use, my pipes clogged leaving me with a plumbers bill of $500, a completely flooded house, damaged furniture and a full day of not using my bathrooms

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

We're shocked to hear this as our wipes are completely safe for flushing. We'd like to speak with you personally so if you can give us a call at 1-800-452-2245 (weekdays, 8 am - 5 pm CT) we'd really appreciate it. Thank you.

Mar 21, 2019

Bruno

2 out of 5 stars review

Thin and shred while removing from the package

I believe the product quality is deteriorating. They shred while removing from the package. Waisting 2 or 3 that are entangled into each other. I'm looking for a new product alternative.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand Team

Rest assured, we have not made any changes to our Flushable Wipes. You should be expecting the same great quality you know and love. What you are describing is unusual, and we'd like to learn more. Please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you.