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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Feb 2, 2018
pete
2 out of 5 stars review

dissatisfied

I have been using this product for a long time and have been pleased, but the last ones that I bought were the individual packages in a 4 pack taped together. They are not the same quality that I have been buying in the past. They are cut on the edges like with pinking shears where the others were straight across. Other than not as thick and not good quality, that is the only difference that I could see.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Oh no, Pete. This doesn't sound right. Our Cottonelle wipes should be the same great wipes you've grown to love over the years leaving you with an outstanding clean. We'd like to chat with you and learn more about what happened. Please reach out to us at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Looking forward to hearing from you!

Nov 10, 2015
NinapinaBallerina
3 out of 5 stars review

Cottonelle Scent

Will you ever make the product without scent (perfume)? I wish they were like Huggies non-scented (Natural Care) wipes. My kids and husband refuse to use the cottonelle ones due to the smell. It seams unnatural to have a cleansing wipe smell so strong of perfumy chemicals.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Hello, NinapinaBallerina. Your feedback concerning our Cottonelle Fresh Care Flushable Cleansing Cloths is valuable to us. The scent should be mild and not overpowering. It sounds like that may not be what you've experienced and so we'd like to learn a bit more about your purchase. When you have some time, please reach out to our Consumer Care team here https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Jun 23, 2020
Tracey
1 out of 5 stars review

Strong smelling wipes that made me itchy

I was excited to receive this because it's advertised as hypoallergenic and the positive reviews about the smell. I have sensitive skin and am sensitive to smells but when I opened it, the smell was nauseating. I wiped my arms to see of the smell would dissipate but it didnt. It also made me itchy where I used the wipes. Some may like these wipes but it is not for me.

Review from walmart.com
Helpful?3FJUZ56430OP3600046512
reply from CottonelleExpert

Keeping you clean AND comfortable is so important to us, Tracey. Please consider sharing more details about your experience so we can help. You can reach our team at 1-800-452-2245 (weekdays, 8 am - 5 pm CT). Thank you.

Dec 10, 2019
Wenchymae1
5 out of 5 stars review

Feel fresh and clean

[This review was collected as part of a promotion.] Love this product. Great feeling after using. You dont stay wet after using. Dries pretty much instantly. Word of caution..flushing any kind of wipes may cause ur system to back up. Espically septic tanks.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

We love keeping you clean, Wenchymae1! Flush assured knowing that our Cottonelle brand flushable wipes are specially designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing. Enjoy the clean!

Mar 15, 2020
Arlene
1 out of 5 stars review

Never again!!

I will NEVER get these wipes again. I don't care that that the Medicare Advantage plan that I have will pay for them for me. They fall apart just trying to remove them from the package and I also got a rash from trying to use them. I normally get the Equate Everyday Clean Wipes. They are Fragrance Free and Hypoallergenic. I have never had a problem using them. I may have to pay nearly $5 for a 240 count package. But I don't have to worry about them falling apart or giving me a rash.

Review from walmart.com
Helpful?3FJUZ56430OP3600046512
reply from CottonelleExpert

Hi, Lena - Your comfort is our #1 priority and this is not the experience we want to provide for you. Please take a moment to connect with our team at 1-800-452-2245 (weekdays, 8 am - 5 pm CT) to share more details with us about your recent purchase and so we can help. We hope to hear from you soon - thank you.

Mar 27, 2021
Beth
1 out of 5 stars review

Poor packaging

These wipes were great when they were in a 12pack. When they switched to the 14 pack the quality fell drastically. When you first open the package it's hard to get the initial wipe out without it tearing or shredding. Once the package is open the flap won't stay sealed and you loose up to the last half of the package. I use them at work so it may take up to two weeks to use the whole package. I never had this problem with the 12 pack. Currently looking for a replacement product.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Oh, no! We'd love to learn more about why your experience was different from what we'd expect. We can be reached at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thanks!

Dec 14, 2017
Deb in Madison AL
2 out of 5 stars review

SMALL GOOD, BUT TEAR UPON USE ...WON'T BUY AGAIN!

I'm usually one who only gives positive reviews. However, every now & again I need to speak out when something just doesn't work. I'm a 46-yrs-old female and have been using baby wipes to keep myself clean for as long as I can remember. For years I used Costco's brand until they changed their formula some years back. They used to be great! They smelled nice, the size was perfect & they didn't tear upon use. However, once they changed, the smell was TERRIBLE. So they lost me after that. I had to find an affordable replacement, so I began using Walmart's Parent's Choice. While they are not nearly as good as the old Costco brand used to be, they are still better than a lot of the ones out there. Not to mention still within my budget. However, I'm always open to trying out new wipes. So I had a manufacturer coupon that allowed me to try the Cottonelle, 42-pack of Clean Ripple (FreshCare). I admit that they smell really nice, which I like, but that was all that I liked. They tear almost instantly BEFORE I even get them out of the pouch. Then they tear more when I try to wipe myself clean. I even double them over prior to using to try to avoid that, but it doesn't always work. While I'm a hand-washer regardless ...I feel that I have to "doubly wash" my hands because my fingers tear thru them. So for me that's a BIG NEGATIVE & that's why I don't recommend them. Also, the size is quite small for my liking. I've never flushed them, as regardless of ANY brand that says "flushable" ...why take the chance. I don't want to end up with clogged pipes or flooded bathroom. After reading several reviews, that just confirms for me not to flush these or any other that claim "flushable" ...regardless of what their "proven tests" show. So that's just my opinion! Thanks for listening!

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

We definitely wouldn't expect tearing, Deb and want you to enjoy a confident clean every time. Please reach out to us at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (M-F, 7:30 am - 7:00 pm CT) so we can learn more about what's happening and see what we can do to help. Thank you!

Jan 28, 2021
Mom5
1 out of 5 stars review

Cottonelle wipes

[This review was collected as part of a promotion.] These are terrible-I wld prefer a thick wipe so I dont have to use a bunch to wipe and then have to buy several at one time-these cost way too much for them to be real thin and have to be used like that

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

This doesn't sound right, so please feel free to reach out to us directly so we can learn more about why your experience was different from what we'd expect, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Jan 26, 2018
DeeR
2 out of 5 stars review

Used to be 5 star!

I have used these flushable wipes for years and have recently noticed that they have become considerably thnner. In fact, if they got much thinner, they would be transparent! Or, is this just your way of saying use more? Can you go back to the 5 star product?

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Your loyalty is certainly appreciated, but we’re bummed to hear you haven’t been happy with your recent purchase. We have not made any recent changes to the thickness of our wipes and they should be providing you with the same trustworthy clean they always have. The satisfaction of all our fans is extremely important to us and we would like to assist you personally to answer any questions you have. Please take a moment and connect with us online at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We look forward to hearing from you.

Jan 11, 2018
Shultzy
1 out of 5 stars review

Ruined a good product

We had been using these for years. They were great. Having a adult with special needs they really helped when going bathroom. What a disappointment when opening the last box. New design, hard to get out of package, they tear so easily, definitely NOT an improvement. Will search for replacement, you lost a customer here.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Thanks so much for being a loyal fan of our Cottonelle products throughout the years! However, we're bummed to hear about your recent experience with our Cottonelle Freshcare Flushable Cleansing Cloths. We always want you to feel confident clean, and due to an increase in demand, we were temporarily making our wipes on a different machine. Like you, we found that the wipes made on this machine were folded differently, but they still provide the outstanding clean you expect with our same high quality standards. They definitely shouldn't tear, so this certainly isn't typical. We'd love to help you further, so when you have a chance please give us a call at 1-877-642-6886 from 7:30am-7pm CT Monday-Friday or contact us here https://www.cottonelle.com/contact-us so that we can learn more. Thanks again and we look forward to hearing from you!