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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Apr 3, 2020
NScott8
5 out of 5 stars review

Can't go without them!

[This review was collected as part of a promotion.] My husband and I LOVE these. I've heard mixed reviews on if they are actually septic safe or not, but knock on wood we've been OK with them. I just don't feel clean without these. If you can find the Aloe ones, buy them all. Those were amazing and super gentle on sensitive skin. The regular ones are good though and definitely help you get clean.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Sep 28, 2013
Becca
1 out of 5 stars review

Do NOT Buy

I recently was able to try the new cleansing wipes, which I thought would be a good experience. What actually happened was the complete opposite. If I could give no stars I would. I ended up with a severe, painful, very sensitive rash. This rash has left me unable to walk, move, go to the bathroom, or do anything without being in excruciating pain. In the end, I will never use these again under any circumstances. I just want people to be aware that this is a possible reaction that could happen to anyone.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Mar 11, 2020
Dar Dar
5 out of 5 stars review

I like them, thanks!

I'm having to drink between 1 and 2 gallons of water a day. Well after a while you start to smell pee, so I decided to try these. After bringing them home I wanted to see the reviews. Seems the issue is they tear apart. The first one I pulled out started to year but then I saw the zigzag on top and boy that made a huge difference. So, just opening a pack just run your finger side to side and you'll feal it, or look and you should see the zigzag. Thanks again for a great product, just hope they are good with flushing now

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Sep 19, 2020
MomOf310
5 out of 5 stars review

GREAT!

[This review was collected as part of a promotion.] I love the Cottonelle Flushable wipes. They are soft, have the perfect amount of thickness, smell great and bring able to flush the wipes makes them a must have. You will definitely leave the bathroom feeling clean

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Oct 25, 2014
corapratt91786
3 out of 5 stars review

awesome to use

I love my cottonelle Fresh care flushable clensing clothes but i find that the product is hard to get out of the container they provide and that they also dry out quickly in the container. When the product is actually still wet it works great and smells wonderful.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Aug 28, 2018
SueB
2 out of 5 stars review

Don't like ripples.

Been using Cottonelle for long time. Last time I bought them, they now have RIPPLES. Well, you cannot get them picked up easy as before. Have to take a wipe and try to get edge of ripple up, then it tears. Bad choice. Sheets used to interlock before and lift right out. I will not buy these again, unless Cottonelle returns old style.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Hi Sue, we're bummed to hear you aren't loving the updates made to our FreshCare Flushable Wipes. The Wavy Ripple is designed to clean better than using dry toilet paper alone. What you are describing is not the quality you should expect, and we'd like to learn more. Please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you.

Feb 14, 2018
Thewitch
1 out of 5 stars review

Product declined

I have been using this product for many years. When the new dispenser was created, I chose to continue to use my old dispenser. But for some reason the wipes, since the new dispenser was released, for lack of a better word suck. The wipes continuously get stuck in my original dispenser, the wipes tear more easily than they did when I started using this product and I am going to discontinue my use of this product. I hate when a company changes something that works, they claim they made it better and it turns out they made it worse.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

We haven't made any recent changes to our Cottonelle FreshCare Flushable Cleansing Cloths, so were super bummed to hear about what happened. They should easily pop out of the container for you and shouldn't be tearing. This is definitely not typical, and we always want you to feel confident clean. We'd like to help you and learn more about the wipes you bought. When you have a chance, please give us a call at 1-877-642-6886 from 7:30am-7pm CT Monday-Friday so that we can talk more about this. Thanks!

Sep 25, 2014
Bummer
1 out of 5 stars review

Caused Itchy, Painful Rash

I used to love these wipes, but like many others who have submitted reviews on other sites, I appear to be allergic to one of the ingredients. I have developed an itchy, painful rash in the wiped area. I have been slow to blame the wipes, thinking that surely they would have done extensive testing to establish that these wipes - designed to be used in a highly sensitive area - are hypoallergenic. After seeing reviews by many others with the same symptoms, which have been getting worse, I will no longer use these wipes and throw my remaining supply away. If, like me, you have sensitive skin, I would strongly advise you to steer clear of these wipes.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from FC

We are sorry to hear about your discomfort and can assure you that our products are safe. Since your experience is not typical, would you mind contacting our team directly? We can be reached either by email at http://bit.ly/Kd9nCn or by phone at 1-877-424-4543 (Monday - Friday, 8:00 AM - 4:00 PM CT). Thanks for letting us know.

Oct 3, 2014
ouch
1 out of 5 stars review

will harm your skin

Do not use this product. it is extremely harmful for the skin. It contains a chemical that can seriously damage your skin. I had to go to the doctor who told me that many people had been going in for the same reason and explained how this chemical damages the skill to the point where it literally hurts. try the generic brand from wal mart,,,,those wipes work great.

Review from cottonelle.com
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reply from Family Care

The health and safety of those who use our products is very important to us. Our products are put through extensive testing and we can assure you that our wipe products remain safe for use. We also offer Cottonelle Ultra Comfort Care wipes, which we encourage you to try http://bit.ly/1u6vd4k. Because your experience is not typical, we'd like to learn more from you. When you have a moment, please contact our Consumer Care team at http://bit.ly/Kd9nCn or by phone at 1-877-642-6886 (Monday - Friday, 8:00 AM - 4:00 PM CT). Thank you!

Jun 12, 2020
Khalida
1 out of 5 stars review

DISGUSTING BROWN THINGS FOUND INSIDE! BE CAREFUL

I just bought a big pack today, as I've been using them for 2 months. I happen to look inside the bag to get a few and saw these disgusting brown things looked like worms but dead and squished I'm sure! They were legit all over the wet wipes I've takes pictures and video! I'm so so so disappointed and DISGUSTED

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

We're extremely disappointed to see this, Khalida! We have extensive quality measures in-place, this just shouldn't happen! please reach out to us directly so we can learn more and help, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!