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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Showing 1,701-1,710 of 7,917 reviews
Apr 2, 2016
Dianazon
2 out of 5 stars review

Do NOT like the new Fresh Care scent OR Quality

I bought these wipes for several years and always felt clean and odor-free after using them. The new scent is awful- what happened to the fresh scent ? Did the quality of the wipes 'go down the toilet' along with the fresh scent option? I am still looking for a quality wipe that leaves you smelling clean instead of like a stinky armpit. I have started using Rite-Aid brand and for now seem to offer a great replacement. If this is new and improved go back to old and not so improved- those were great - along with the fresh clean scent. Very disappointed!!!

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Hello. We are sorry to hear about your recent experience. A strong fragrance should not be detected in Cottonelle Fresh Care Flushable Cleansing Cloths and we would like to learn more. When you have a moment please reach out to our Consumer Care Team by phone at 877-642-6886 (Monday through Friday, 8am - 4pm CT). Thank you.

Nov 10, 2015
NinapinaBallerina
3 out of 5 stars review

Cottonelle Scent

Will you ever make the product without scent (perfume)? I wish they were like Huggies non-scented (Natural Care) wipes. My kids and husband refuse to use the cottonelle ones due to the smell. It seams unnatural to have a cleansing wipe smell so strong of perfumy chemicals.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Hello, NinapinaBallerina. Your feedback concerning our Cottonelle Fresh Care Flushable Cleansing Cloths is valuable to us. The scent should be mild and not overpowering. It sounds like that may not be what you've experienced and so we'd like to learn a bit more about your purchase. When you have some time, please reach out to our Consumer Care team here https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Feb 2, 2018
pete
2 out of 5 stars review

dissatisfied

I have been using this product for a long time and have been pleased, but the last ones that I bought were the individual packages in a 4 pack taped together. They are not the same quality that I have been buying in the past. They are cut on the edges like with pinking shears where the others were straight across. Other than not as thick and not good quality, that is the only difference that I could see.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Oh no, Pete. This doesn't sound right. Our Cottonelle wipes should be the same great wipes you've grown to love over the years leaving you with an outstanding clean. We'd like to chat with you and learn more about what happened. Please reach out to us at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Looking forward to hearing from you!

Dec 14, 2019
TeReSa79
1 out of 5 stars review

Highly Frustrating

I love cottonelle! Don't get me wrong BUT.... i can't pull one whole wipe out without it just ripping. Everytime! Says it starts to immediately break down is beyond true! The wipes can NOT stay as one piece. Its breaking down before even hitting the toilet. I know y'all are hearing me. Love ya! But this product needs some serious fixing! I have video if need be! I've even bought ANOTHER four pack i think it was and same thing every time. Ill stand by your toilet paper all day but these wipes... frankly suck! Not only in that way but sucking money out my pocket... much love but irritated .... p.s it happens most at about 8 wipes in!

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Nov 15, 2016
smash53
5 out of 5 stars review

Why did we stop using wipes??

[This review was collected as part of a promotion.] Wipes are the best!! Why do we stop using them after we are potty trained?! These Cottonelle wipes are so great. I love the clean feeling that comes with using these wipes. I take them camping with me all the time now - which is about every other weekend.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle

We're glad they're working so well for you!

Oct 3, 2014
ouch
1 out of 5 stars review

will harm your skin

Do not use this product. it is extremely harmful for the skin. It contains a chemical that can seriously damage your skin. I had to go to the doctor who told me that many people had been going in for the same reason and explained how this chemical damages the skill to the point where it literally hurts. try the generic brand from wal mart,,,,those wipes work great.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

The health and safety of those who use our products is very important to us. Our products are put through extensive testing and we can assure you that our wipe products remain safe for use. We also offer Cottonelle Ultra Comfort Care wipes, which we encourage you to try http://bit.ly/1u6vd4k. Because your experience is not typical, we'd like to learn more from you. When you have a moment, please contact our Consumer Care team at http://bit.ly/Kd9nCn or by phone at 1-877-642-6886 (Monday - Friday, 8:00 AM - 4:00 PM CT). Thank you!

Dec 19, 2015
Cottonelle Cheryl
4 out of 5 stars review

Next Cloth Please

Someone recently recommended to me the Cottonelle Flushable Cleansing Cloths, which I purchased, along with the attractive little "box" container/cover for them. I was very pleased with the cloth quality and would recommend them myself. However, I have one complaint. When I pull out a cloth through the "serrated" opening provided, another cloth does not follow (example: facial tissues). It's very frustrating to then have to open the box and "thread" another cloth through the opening for the next use. What's wrong??

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

We understand your frustration. It's important to us to provide our consumers a high-quality product that dispenses properly. Because this is not typical, we'd like to learn more about your experience. Please contact our team at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday - Friday, 8AM - 4PM CT). Thank you.

Feb 15, 2015
GuyDeL
1 out of 5 stars review

Warning: Not recommended

Count me among the not-insignificant number of users who have had a bad reaction to this product. Whether or not you normally have hypersensitive skin, you'd be better off using another brand's moist wipes than risk an allergic reaction to Cottonelle. Yes, the packaging is better looking and more convenient, but it isn't worth the discomfort or trip to the dermatologist.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Hello, GuyDeL. Nothing is more important to us than the health and safety of our consumers and we are sorry to hear about your discomfort. Since your experience is not typical, our team would like to speak with you directly to receive more information. Please contact us at: https://www.cottonelle.com/contact-us. Thank you.

Jun 8, 2020
Kip Dog
5 out of 5 stars review

XL Is eXeLlent!

At the beginning of the Pandemic, I bought these when the store was, literally, out of everything else, there were three packages of these in the shelf, and that was it. And, of course, I was limited to only buy one 60 wipes package. We all really like them, but I can't find them locally at all. Target and Walmart now each seem to be pushing their house replica brands, not the Cottonelke XL Flushables, despite searches taking me to their sites. I've mail ordered similar product from eBay, but I don't trust it; they are old or dried out inside the package. Plus shipping doubles the cost per wipe, sometimes. Great stuff if you can get it, but I've given up trying.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Jan 26, 2018
DeeR
2 out of 5 stars review

Used to be 5 star!

I have used these flushable wipes for years and have recently noticed that they have become considerably thnner. In fact, if they got much thinner, they would be transparent! Or, is this just your way of saying use more? Can you go back to the 5 star product?

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Your loyalty is certainly appreciated, but we’re bummed to hear you haven’t been happy with your recent purchase. We have not made any recent changes to the thickness of our wipes and they should be providing you with the same trustworthy clean they always have. The satisfaction of all our fans is extremely important to us and we would like to assist you personally to answer any questions you have. Please take a moment and connect with us online at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We look forward to hearing from you.