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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Showing 1,641-1,650 of 7,917 reviews
Jan 4, 2020
Caedmom
1 out of 5 stars review

Misleading Packaging

I stopped using these wipes after I read that they were causing trouble and damage in sewers and water systems. I was excited to see these ones labelled as "flushable" and assumed the formula must've been changed. To see the difference, I placed a wipe in a glass of water and after 30 minutes it still had not broken down at all. Shame on Cottonelle for misleading consumers with confusing marketing tactics. Yes, you can technically flush these, making them indeed "flushable" but let's be very clear, they DO NOT BREAK DOWN.

Review from cottonelle.com
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reply from Cottonelle Brand

Hi, Caedmom. Our wipes are specially designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use, but allows them to lose strength after flushing. Plumbers recognize our flushable wipes as fully flushable and compatible with properly-functioning home plumbing systems. You can learn more about our tests at the bottom of this link:   https://www.kimberly-clark.com/en/news/media-resources/safe-to-flush Thank you.

Aug 9, 2016
clt1954
5 out of 5 stars review

Verified Purchase

good product

for a good wipe

Review from walmart.com
Helpful?3FJUZ56430OP3600046512
reply from CottonelleExpert

Thanks for the 5 star review!

Feb 1, 2019
janb
1 out of 5 stars review

Newest wipes much thinner

I have used Cottonelle wipes for many years and have always been happy with them until the latest purchase. I usually get them from Costco in the large 10 pack. The newest one has much thinner wipes and they tear as I try to pull them out (between the perforations). I had an older single pack in my purse and compared the strength and thickness with the new ones. The new ones look and feel thinner. I hope this is just a bad batch. If the next purchase is the same I will have to look for some other brand. Please check your quality control. 1-31-2019

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

We're quite surprised to hear this, because we can assure you we've made no recent changes to our FreshCare Flushable Wipes! You should still be expecting the same great quality you know and love. This is unusual - please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT) so we can learn more, and help you further!

Oct 21, 2015
Feeling fresh1
3 out of 5 stars review

Clean & fresh but...

When I received my free sample I was excited to open my new package. I was disappointed that I could not pull the wipes out without tearing them. Eventually the wipe came out. I wiped and felt very clean and very fresh! Great product just needs to be a little thicker.

Review from cottonelle.com
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Mar 18, 2013
Doug
1 out of 5 stars review

Not Flushable

Flushable Wipes are NOT flushable. Sure, they'll flush. Then they will clog your pipes ... always. It may not be today or tomorrow, but they will clog. At my bed and breakfast I have to have the plumbers out at least 4 times a year to clear our lines. It is ALWAYS flushable wipes. BAD PRODUCT.

Review from cottonelle.com
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Jun 13, 2018
Wort
1 out of 5 stars review

Wipes have changed

I use to swear by Cottonelle but recent purchase have really disappointed. Wipes seem thinner and are no longer interleaved, where one wipe would pull up and prep the next wipe for use. Now it seems like they are only available one at a time and getting a new wipe is almost impossible and a source of serious frustration. The edge of each wipe appears to be scalloped now . Very disappointed in a product I use to rely on. Will be looking for a new product ASAP.

Review from cottonelle.com
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Oct 17, 2024
Scott56
5 out of 5 stars review

Not true

Should not have on the package that they break down like toilet paper because they absolutely don't. They actually called up your toilet I do a lot of plumbing I'm a contractor and that is the one of the biggest things are stopping people's commodes and sewer system up as you're always wipes cuz you tell them they break down and they absolutely do not break down I don't know if you guys actually knew that or not but I'm letting you know so whoever is working in your company and is doing a test and telling you they do they're lying.

Review from cottonelle.com
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Jun 11, 2018
Someone
2 out of 5 stars review

Not as good as previous version

(1) Wipes are thinner. (2) Wipes split at the perforation more easily resulting in (a) rest of wipes falling into the dispenser and/or (b) the sheet splits into layers at the perforation. (3) Wipes dry out quickly. (4) At certain perforation points, the wipes are bunched up as if that is the continuation of a feeder roll. That bunching point gets stuck in the dispenser and several sheets need to be removed to unblock it. Waste of wipes.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Jan 7, 2016
Sulle
1 out of 5 stars review

Go back to the original!

Your new rippled wipes are terrible. They are thin and shred/tear every time it is pulled from the dispenser. Please go back to the original, thicker, stronger, and better wipes. When you have an out standing product, leave it be, don't try to fix perfection.

Review from cottonelle.com
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reply from Cottonelle Brand Team

Hello, Sulle. Thanks for your review of our Cottonelle Fresh Care Cleansing Cloths. You shouldn't have an issue with these tearing while dispensing, and we'd like to find out more to see how we can help. Please contact our Consumer Care team here when you get a chance: http://spr.ly/6188BGGzy, or by phone at 1-877-642-6886 (Monday through Friday 8am – 4pm CT).

Dec 25, 2016
Kathy KD
1 out of 5 stars review

Flushable???

These wipes ARE NOT Flushable!!! I have had to have backed up pipes cleared by professional plumbers at least 4 times since I started using your wipes, along with your competitors. The last plumber that was here last found wipes clogging the pipes. They do not BREAK DOWN!! The ones that do make it through the pipes, go through the sewer system and make it to the water system frustrate the employees as they have to get them out.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

We understand your frustration and we really appreciate your feedback, Kathy. Our Cottonelle Flushable wipes undergo extensive testing in accordance with trade association guidelines to demonstrate that when used as directed, the wipes clear septic and municipal treatment. What you experienced is certainly not typical, and we would like to speak to you personally to learn more and see how we can help. If you haven’t done so already, please contact our Consumer Care Team at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 8 am - 4 pm Central Time). We look forward to hearing from you.