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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Nov 28, 2018
Evie
1 out of 5 stars review

wipes, toilet tissue

Stop saying they are flush-able. They clog toilets, septic systems and sewer systems because they dont break down. Refer to what happened in Charleston SC. Also you TV cottonelle ad with the 3 children is revolting. Asking how it feels to wipe is disgusting

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Hi Evie – Rest assured that our Cottonelle FreshCare Flushable Wipes have been designed with a patented SafeFlush Technology™, which makes the wipes break down in water and keep plumbing pipes clear. In regards to our marketing, we think kids are the best experts because they say what they think. We never meant to offend anyone and we apologize if that case. Either way, we’ll be sure to pass your feedback along to our team as we consider future marketing materials. Should you wish to continue any part of this conversation with us, please don’t hesitate to chat with our team at 1-877-642-6886 (weekdays, 7:30 a.m. – 7:00 p.m.). Thank you.

Jan 19, 2017
lunchboxfaces
5 out of 5 stars review

Verified Purchase

Best price around

Best price around!!

Review from walmart.com
Helpful?3FJUZ56430OP3600046512
reply from CottonelleExpert

Thanks for choosing Cottonelle wipes!

Jun 11, 2018
Someone
2 out of 5 stars review

Not as good as previous version

(1) Wipes are thinner. (2) Wipes split at the perforation more easily resulting in (a) rest of wipes falling into the dispenser and/or (b) the sheet splits into layers at the perforation. (3) Wipes dry out quickly. (4) At certain perforation points, the wipes are bunched up as if that is the continuation of a feeder roll. That bunching point gets stuck in the dispenser and several sheets need to be removed to unblock it. Waste of wipes.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Oct 17, 2024
Scott56
5 out of 5 stars review

Not true

Should not have on the package that they break down like toilet paper because they absolutely don't. They actually called up your toilet I do a lot of plumbing I'm a contractor and that is the one of the biggest things are stopping people's commodes and sewer system up as you're always wipes cuz you tell them they break down and they absolutely do not break down I don't know if you guys actually knew that or not but I'm letting you know so whoever is working in your company and is doing a test and telling you they do they're lying.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Feb 5, 2019
Alicep
1 out of 5 stars review

False advertisement....Do not flush these wipes

Over time flushing these wipes will clog your sewer pipes. Recently ours did and cost us $500 in emergency plumbing services and caused $5,800 in damages from backed up sewer into the basement. The plumber told us he sees this all the time. “Safe Flush Technology” is false advertisement. Do not flush these wipes...end of story.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Hi Alice, this is certainly not the experience we’d expect you to have with our wipes. Our FreshCare Flushable Wipes have been extensively tested to ensure they lose strength and break up when moving through plumbing systems. We assure you that when used as directed, our wipes clear properly maintained toilets, drainlines, sewers and pumps. We’d like to speak with you personally to learn more and see how we can help. Please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you.

Jun 13, 2018
Wort
1 out of 5 stars review

Wipes have changed

I use to swear by Cottonelle but recent purchase have really disappointed. Wipes seem thinner and are no longer interleaved, where one wipe would pull up and prep the next wipe for use. Now it seems like they are only available one at a time and getting a new wipe is almost impossible and a source of serious frustration. The edge of each wipe appears to be scalloped now . Very disappointed in a product I use to rely on. Will be looking for a new product ASAP.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Sep 16, 2020
Moonb0078
5 out of 5 stars review

Refreshingly Clean

[This review was collected as part of a promotion.] I have never really used wet wipes before, but now I am truly sold. I love the Cottonelle brand due to their soft and tough toilet paper. After trying the flushable wipes you do feel very clean knowing that no residue is left from your time in the restroom. Just like their dry toilet paper these wipes are soft and durable. Another thing I can say is if you have any hemorrhoids or other issues down south these can be very soothing since you spend less time wiping to get clean. The wipes seem to break down just fine with our plumbing and never had any clogs in the system.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Feb 1, 2019
janb
1 out of 5 stars review

Newest wipes much thinner

I have used Cottonelle wipes for many years and have always been happy with them until the latest purchase. I usually get them from Costco in the large 10 pack. The newest one has much thinner wipes and they tear as I try to pull them out (between the perforations). I had an older single pack in my purse and compared the strength and thickness with the new ones. The new ones look and feel thinner. I hope this is just a bad batch. If the next purchase is the same I will have to look for some other brand. Please check your quality control. 1-31-2019

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

We're quite surprised to hear this, because we can assure you we've made no recent changes to our FreshCare Flushable Wipes! You should still be expecting the same great quality you know and love. This is unusual - please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT) so we can learn more, and help you further!

Oct 21, 2015
Feeling fresh1
3 out of 5 stars review

Clean & fresh but...

When I received my free sample I was excited to open my new package. I was disappointed that I could not pull the wipes out without tearing them. Eventually the wipe came out. I wiped and felt very clean and very fresh! Great product just needs to be a little thicker.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
Nov 26, 2018
Cheryl
1 out of 5 stars review

What happened

Your product was so good. My son and I used them regularly. Now they are ripping apart, only a partial is coming out and then when you finally get a hold of it is single layer. Not sure what you have done to change your product but it is awful. Looking at purchasing a different brand

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

You should have a durable flushable wipe to get you clean, Cheryl. When we updated our Cottonelle FreshCare Flushable Wipes this spring, we worked hard to make sure they wouldn’t break down until after you’re done with them. Since this doesn’t match the experience you’ve described, we’d like to learn about your recent purchase and help. Kindly take a moment to connect with us by phone at 1-877-642-6886 (weekdays, 7:30 a.m. – 7:00 p.m.). Thank you.