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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Showing 1,621-1,630 of 7,917 reviews
Sep 21, 2023
Hilary
5 out of 5 stars review

Verified Purchase

Great product

I love the idea of a flushable wet wipe.

Review from walmart.com
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Oct 5, 2020
angelina
2 out of 5 stars review

Verified Purchase

too flimsy

these tend to fall apart during use too flimsy oversaturated

Review from walmart.com
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reply from CottonelleExpert

That's something we don't hear that often, Angelina! Our Cottonelle wipes should be strong enough to get the job done without any issues, and they'll start breaking apart after your flush them. We'd love to learn more, give us a call at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thanks!

Jul 27, 2023
WalmartCustomer
5 out of 5 stars review

Verified Purchase

Cottonelle Moist Wipes

These moist wipes help keep your backside clean, when regular TP isn't enough.

Review from walmart.com
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Aug 9, 2016
clt1954
5 out of 5 stars review

Verified Purchase

good product

for a good wipe

Review from walmart.com
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reply from CottonelleExpert

Thanks for the 5 star review!

Jan 12, 2018
Barbi
4 out of 5 stars review

Always use this brand.

Love these wipes, but not too thrilled with the new design. I liked the old design where when you pulled one out another popped right up, that doesn't happen with these. Have had a few issues with them tearing, but not enough to quit using them. What I really miss are the ones with Shea Butter!! Those smelled so wonderful and worked really great, wish you would bring them back!!

Review from cottonelle.com
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reply from Cottonelle Brand Team

You'll be happy to know that our wipes are on their way back to popping up just as you would expect! For a short while we were making them on a new machine due to demand, however - once we noticed the same thing you did, we went back to our original machine! Thanks for being a Cottonelle Brand fan, we're happy to have you in the family! Thank you!

Jan 19, 2017
lunchboxfaces
5 out of 5 stars review

Verified Purchase

Best price around

Best price around!!

Review from walmart.com
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reply from CottonelleExpert

Thanks for choosing Cottonelle wipes!

Oct 23, 2019
Gregory
1 out of 5 stars review

Very disappointed in the change.

I have been a loyal user of Cottonelle Flushable Wipes for years. I was willing to pay more because they were so effective and easy to use. No more. You have changed the product and it is very inferior. I believe it is in the actual wipes themselves, they are flimsy, difficult to separate from the other sheets and definitely not as strong as the original. It says, "Tested with Plumbers", but definitely was not tested with your customer base. I suspect that there were complaints that the tissues were not breaking up quickly enough after flushing, so the manufacturer changed to this new formula. Well, I hope the plumbers are happy. I am not. I have changed to another brand.

Review from cottonelle.com
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reply from Cottonelle Brand

Sounds like you've used our wipes for awhile now, Gregory and know our high quality standards. We certainly don't want to lose you and this isn't what we'd expect, please reach out to us directly so we can learn more, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Oct 21, 2019
emmie
1 out of 5 stars review

The new Cottonelle Flushable wipes now tear.

I bought a four pack and am sorry that I did. The quality has changed dramatically. They cannot be pulled out of the packs without tearing and shredding. They are the consistency of wet toilet paper now. Shame on you for no indication of the product changing on your packaging. I would've tried just 1 pack, instead I'm stuck with using 4 packs of wet toilet paper. Previously, I loved this product...before the quality dropped. You claimed your product were safe for sewer and septic systems. If that were the case, why did you change them to be thinner and fall apart so easy. You can't even get them out of the pack to use them.

Review from cottonelle.com
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reply from Cottonelle Brand

Hi, Emmie – We haven’t made any recent changes to our flushable wipes themselves, so we’re disappointed and surprised to hear what you’re describing. Please keep the product & packaging handy and reach out to us directly by calling 1-800-452-2245 (weekdays, 8 am - 5 pm CT). We hope to hear from you soon – thank you.

Mar 24, 2017
SEPTIC SYSTEM PRO
1 out of 5 stars review

NOT FLUSHABLE!!!!THESE WILL DAMAGE YOUR SEPTIC!!!!

They are good at cleaning....But they are absolutely NOT septic safe..they WILL cost you thousands in repair as they build up in your septic tank. If used put them in your trash can instead of flushing them or they WILL ruin your septic system and all components.

Review from cottonelle.com
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reply from Cottonelle Brand

We can assure you Cottonelle Fresh Care Flushable Cleansing Cloths are completely safe to flush down properly maintained septic systems. You can learn all about our flushability testing online at: https://www.cottonelle.com/flushability. Have a great day!

Sep 8, 2023
Trish from KoP
1 out of 5 stars review

So dissatisfied with new packaging and product

The recent changes to packaging and product are awful. I can never only get one sheet out anymore, and when I do, I get a flimsy, thin sheet, nothing like what these used to be. Bad move, just to save money. Replacing a good product with bad is never a good way to keep customers!

Review from cottonelle.com
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reply from Kimberly Clark

We're disappointed to hear this, and can assure you it isn't what we'd expect. Please give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us when you have a chance so that we can talk to you more about what's going on and try to help. Thank you.