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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)
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4.4 out of 5 stars
stars7,939 ratings7,917 reviews
  1. 5 stars68% (5,428)
  2. 4 stars19% (1,472)
  3. 3 stars6% (445)
  4. 2 stars3% (234)
  5. 1 star5% (360)

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Showing 1,651-1,660 of 7,917 reviews
Oct 23, 2019
Gregory
1 out of 5 stars review

Very disappointed in the change.

I have been a loyal user of Cottonelle Flushable Wipes for years. I was willing to pay more because they were so effective and easy to use. No more. You have changed the product and it is very inferior. I believe it is in the actual wipes themselves, they are flimsy, difficult to separate from the other sheets and definitely not as strong as the original. It says, "Tested with Plumbers", but definitely was not tested with your customer base. I suspect that there were complaints that the tissues were not breaking up quickly enough after flushing, so the manufacturer changed to this new formula. Well, I hope the plumbers are happy. I am not. I have changed to another brand.

Review from cottonelle.com
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reply from Cottonelle Brand

Sounds like you've used our wipes for awhile now, Gregory and know our high quality standards. We certainly don't want to lose you and this isn't what we'd expect, please reach out to us directly so we can learn more, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Mar 24, 2017
SEPTIC SYSTEM PRO
1 out of 5 stars review

NOT FLUSHABLE!!!!THESE WILL DAMAGE YOUR SEPTIC!!!!

They are good at cleaning....But they are absolutely NOT septic safe..they WILL cost you thousands in repair as they build up in your septic tank. If used put them in your trash can instead of flushing them or they WILL ruin your septic system and all components.

Review from cottonelle.com
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reply from Cottonelle Brand

We can assure you Cottonelle Fresh Care Flushable Cleansing Cloths are completely safe to flush down properly maintained septic systems. You can learn all about our flushability testing online at: https://www.cottonelle.com/flushability. Have a great day!

Feb 24, 2017
Gloria
1 out of 5 stars review

Cottonelle Fresh Care (4 pk)

Very disappointed with product. Every use the 'cloth' ripped in inappropriate places. One pkg was not even moist. Both packages were thrown away after only a few cloths removed. The other 2 pkgs left not sure if I'll throw away or give to Good Will.

Review from cottonelle.com
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reply from Cottonelle Brand

Oh, no Gloria! Cottonelle Fresh Care Flushable Cleansing Cloths should be strong enough to give you a confident clean and should always be moist for a good wash. This certainly isn't what we'd expect to hear from our fans, so when you have a moment please reach out to us online at: https://www.cottonelle.com/contact-us or by phone at: 877-642-6886 (Monday through Friday, 8am - 4pm CT). Have a great day!!

May 5, 2025
robert
5 out of 5 stars review

I like them because they're always fresh and moist and good for the environment and good for the environment

Review from walmart.com
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Oct 16, 2020
WalmartCustomer
1 out of 5 stars review

Verified Purchase

The ones i bought from Had a recall (Bacterium) PLURALIBACER GEROVIA CAN CAUSE SERIOUS INFECTION. Stay away until Cottenelle sorts out this problem

Review from walmart.com
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Jul 19, 2018
LOVE10
5 out of 5 stars review

Love!

[This review was collected as part of a promotion.] THESR ARE AMAZING!!!!!! They have helped my children wipe right and stay clean!!!

Review from Home Tester Club
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reply from Cottonelle Brand

Woohoo!! Glad we can help give your children the extra step in clean!

Sep 10, 2015
Golfnut
2 out of 5 stars review

rvw

Cottenelle has reduced the quality of their wipes to the point I am going to try other brands for the fist time since they were introduced.

Review from cottonelle.com
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reply from Family Care

Hello, Golfnut. Thanks for taking the time to provide us with this review. We're disappointed to hear that you weren't pleased with your latest experience with our wipes. There haven't been any recent changes made to our wipes that would affect the quality of the product. We'd like the opportunity to learn more from you about your experience. When you have time, please contact our Consumer care team here https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). We hope that you will remain a member of our Cottonelle family.

Jan 7, 2021
Jean
5 out of 5 stars review

Verified Purchase

Great

Very good product. Flushable which is good for our planet. After Trump's bs, gotta do all the good we can

Review from walmart.com
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Dec 31, 2024
gawdygooga
5 out of 5 stars review

I dont flush these even though it says you can. I like to use these after I clean myself to make sure I am good and clean.

Review from walmart.com
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Jan 26, 2025
anonymous
5 out of 5 stars review

Keeping you fresh with Cottonelle

Everyone should have these in the bathroom, specially for family and friends it helps you stay clean throughout the day

Review from walmart.com
Helpful?3FJUZ56430OP3600046512