Thank you for bringing this to our attention. We're sorry to hear this. We pride ourselves in maintaining the highest quality standards for our consumers. We hope you will give us an opportunity to restore your faith in us. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.

Thank you for the great feedback! Yes, the roaster lids will get hot during the cooking process, and we always recommend using mitts while using them. We are thrilled that you can use it with ease for some of your favorite dishes. If you have any questions, call us at (800) 334-0759 between 9:00 am to 6:00 pm Mon - Fri, EST.

We apologize for the inconvenience the roaster oven has caused to you. We believe in the quality of all our appliances and we'd like to turn your experience around so that you are completely satisfied with your product. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

Thank you for taking the time to submit a review! We're sorry to hear the roaster was not able to meet your expectations. Our products are made from high-quality materials and these are not the comments we hear about. If you have any concerns, please give us a call at our toll-free number (800) 334-0759. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!

Thank you for leaving such a nice review about our Oster 20-Quart Roaster Oven with High Dome, Self-Basting Lid and Viewing Window, Stainless Steel. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Oster!

We are glad to hear that you find our Oster 20-Quart Roaster Oven with Self-Basting Lid and Viewing Window, Stainless Steel simple to use. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Oster!