We're sorry to hear that you're unhappy with your purchase, Dawn! Our products go through strict quality testing to ensure they're always safe and effective to use as directed, and to make sure they reach our consumers in perfect condition, so this is not what we'd normally expect, and we appreciate you taking the time to let us know how you feel. Consumer satisfaction is important to us, and our team would like to learn more, so we can assist you further. Please give us a call at (877) 881-5813, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We understand how important it is to get a good night's sleep, and we're sorry to hear that ZzzQuil Nighttime Sleep-Aid Berry Flavor didn’t work for you. We're glad you let us know so we can share your report with our Safety Team. Also, please hold onto the product for a few weeks in case we need more information.ZzzQuil, like many other over-the-counter sleep medicines, contains diphenhydramine HCI, an ingredient used to treat occasional sleeplessness. Our product is found to be safe and effective when used as directed, so we take a report such as yours very seriously. If your sleeplessness persists continuously, or for more than 2 weeks, we recommend you stop using ZzzQuil and consult a doctor, as they can help you find the right sleep-aid for you. Our team would like to learn more about your experience to see how we can help make this right for you. For assistance, please give us a call at (877) 881-5813.