We understand the frustration when you don't get the relief you expect, and we're so sorry you're not seeing any difference. We assure you your health and safety are our top priorities, and we go to great lengths to ensure you get the Zzzs you need with Vicks ZzzQuil. We want to help with your purchase and have our team look into this further, Jim. Call us at 1-800-362-1683, M - F, 9 AM to 6 PM EST for additional assistance.

We're sorry ZzzQuil Nighttime Sleep-Aid Liquid didn’t work for you, Juanita. We know how upsetting it can be when you’re not getting the sleep you need. We're glad you let us know so we can share your report with our Safety Team. Also, please hold onto the product for a few weeks in case we need more information. ZzzQuil, like many other over-the-counter sleep medicines, contains diphenhydramine HCI, an ingredient used to treat occasional sleeplessness. Our product is found to be safe and effective when used as directed, so we take a report such as yours very seriously. If your sleeplessness persists continuously, or for more than 2 weeks, we recommend you stop using ZzzQuil and consult a doctor. In the meantime, we'd like to gather more information about the product you have to share with our team, and to help us best assist you. When you have a moment, please give us a call at (877) 881-5813.

We're sorry the taste and texture of our ZzzQuil Nighttime Sleep-Aid Liquid Warming Berry isn't appealing to you, Susana. While extensive research and consumer testing goes into creating product features that are appealing, we also realize that preferences can vary from person to person. Another alternative that you may like to try is our ZzzQuil Nighttime Sleep Aid LiquiCaps. Your satisfaction matters, and our team would like to learn a few more details to further help. Please give us a call at 1-877-881-5813 from 9AM — 6PM EST Monday – Friday.