I had a brand new convection oven (BOV845) making excessive fan noise (imbalanced fan blade). You tried 4 or 5 times to correct this issue, but each replacement unit you sent to me, had the same failure. I ended up getting my money back. Thank you to your customer service for working with me through this, but your product (which - in my opinion - was top of the line once) significantly lacks quality. I will never buy another Breville product + NOT recommend it anymore to others.

Similar to other posts here, my Breville Oven after 2 years does not heat up. After calling Customer Service the cost of fixing this issue is super expensive. Even with a small discount, to fix or replace this oven is not worth it if I have to replace the oven every 2 years. I purchased this expensive toaster oven thinking it was top quality and that Breville would stand behind their products but that is not at all what I have experienced. I am so disappointed and would not recommend you wasting top dollar on this product. You might as well go with a cheaper brand that will also last 2 years.

My husband and I received a Cuisinart pizza oven years ago for our wedding, well after 12 years it died. We spent over a month looking for a new countertop oven to replace it as I did not want a full size. After many weeks of googling and searching we kept coming back to Breville. He decided to get me the Smart oven Pro for my birthday. BEST present ever! We have had it for over a week now and I am making excuses to bake and cook! I am used to decreasing time as my old oven was a fast cooker so this is nothing new. I have made cakes, breads, casseroles and other foods in the oven and they come out perfectly! I love the timer, the beep is loud enough that I can hear it where ever I am in the house but not so bad if we are in the kitchen working on our meal. The size is perfect as it fits nicely on the counter but not too big to not be able to work around it. The only downside is the door slams closed if you are not careful. My old little oven had a "catch" and I never had to worry about that and the only "bad" part of the oven. But in return, I love the rack stops to keep the rack from accidentally falling out when you take hot pans and dishes out. (my old oven did not have that feature so it makes up for the door slamming!)

I really like this toaster oven and am happy with my decision to buy it. I use it mainly for baking, roasting, and broiling. These functions work well. I'm happy with the large inside space. I'm so glad I no longer have to heat my big oven for many of the meals I make. The one thing I do not like is the inability to pause the timer when checking food. For me, this is the only real negative of this appliance. I usually set the timer for more time than I need and set a second timer (one that can be paused) for the exact time I need. I think the designer of this appliance forgot that it would be used for more than toasting bread and bagels.

I bought this to replace my old Breville convection oven, which was brilliant. This niot so good. Cakes I used to make in the old one come out undercooked in the middle, whether convection is high or low; blind baked pastry cases cook on the top half, undercooked lower down. I used to use my old oven in hot weather to avoid extra heat in the kitchen. I realise that I made a mistake, my old one was bigger, a little different. I would replace it with the bigger Breville oven, but they are both 1800 watts so i cannot rely on the bigger one working any better. I shall look around for another make that is more powerful. I have bought a lot of Breville stuff, I feel very let down

I love my Smart Oven Pro, but a few months ago, the controls started malfunctioning. The start button doesn't engage properly and takes several attempts. It seems to be a known issue. I've had the oven for a few years, but I was hoping to own it for much longer. Other than that, the oven is just what I wanted.

I've owned the Breville Smart Oven for about 3 years and it seems that a common issue that arises is that the door spring wears out and the door doesn't stay closed, rendering the oven inoperable. The cost quoted by Breville to fix it was not worth it. I've also unsuccessfully tried to source the door spring myself to replace it myself, to no avail. I do like the Breville Smart Oven but this fundamental door spring issue is a deal breaker for me for future Breville purchases, I'll be looking at other brands for my next toaster oven.

I originally bought the oven because the gas was cut off to several apartment buildings on our block and we needed something to cook. I made our Thanksgiving meal (turkey breast, not full bird) and stuffing and roasted Brussels sprouts in it and it was, in some ways, easier than in my gas oven (which I love). Since then, we moved to a new apartment and I have a gas oven again but I still used it for some of the preparation for our Christmas dinner. Plus, it has almost replaced my toaster for making toast. I'm very happy with this product.

The oven is extremely splendid. Perfect toast, baking in a convection oven, broiling and can keep items warm at a temperature as low as 120*F. The one downside is that it does not have a magnet that pulls the tray out on the bottom or top levels, only the center level. This does present a problem; otherwise, excellent product.

We use our Smart Oven Pro all the time and it is an essential part of our kitchen. It is the best small kitchen oven we have even had. In addition, Breville has outstanding customer service and are easy to work with and very responsive. Highly recommended this product and company.