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Clean clothes
[This review was collected as part of a promotion.] I bought this about 4 months ago and it washes great! I wish it had printed info included instead of having to look it up online! I have not had enough time to learn what all its features are and how they work!
Great Clothes Washer
[This review was collected as part of a promotion.] This clothes washer has everything that I need. I love the look, easy to use, fits perfectly downstairs in the wash room and it washes our clothes very well. I love my new washer and will purchase another Samsung in the future
Great Washer
[This review was collected as part of a promotion.] My wife does most of the laundry at our house, but since getting this new washer I have been pitching in more and more to help. I can't believe how easy this washer is to use! I really like the blue LED Lighting it is even on the dial. My wife and I's favorite setting on the washer is the normal setting, you can even change how high your spin is, how cool is that? This was so easy to set up and start using. Have I discussed with how quiet this washer is? I can not even really hear it running when we are using it. Oh something else cool about this washer is the Self Clean! It's super easy to use as well and the manual explains how to use all the different settings on this nifty washer! I highly recommend this to anyone!
Samsung Washing Machine
[This review was collected as part of a promotion.] My wife and I purchased this washing machine about a month ago. It runs very smooth and is quieter than our old washing mashine. The people who installed the washing machine were very professional and did a great job. We are very satisfied with the purchase :)
A modern and advanced washing machine
[This review was collected as part of a promotion.] The Samsung Front Load Washer with Vibration Reduction Technology is an excellent choice if you're looking for a washing machine that offers efficient cleaning performance while keeping noise and vibrations to a minimum. The VRT feature makes it a suitable option for households where noise is a concern, and the front-loading design and energy efficiency add to its overall appeal.
Failed design, don’t buy!
many problems here are 3. 1: door not reversible. irresponsible to design any appliance without this basic feature! 2: the filter, to be cleaned bimonthly. even on pedestal you will likely need to sit on the floor with foul smelling water! drain tube too short, blocked by the access door, too low to use without pedestal, and has hard to remove plug. 3: door gasket assures mildew grows and has 3 holes that catch debris (hard to see and harder to clean). company knows mildew problem but did not redesign. positive reviews, mention in a positive light, note “incentivized review” at the top right showing reviewer compensated. also ada statements: how do disabled navigate around door with laundry, clean the filter, or gasket. i expected more from the design team and the company.
Hello, Thank you for reaching out. We appreciate you taking the time to leave a review on one of our Samsung washing machines. We apologize for the inconvenience the issues have caused you and will gladly look into this for you. Here is a link to the troubleshooting steps to try when your Samsung washer has a mildew smell or visible mold. https://www.samsung.com/us/support/troubleshooting/TSG01110749/ Below is a link to the guide about adequately cleaning your Samsung washer for reference. https://www.samsung.com/us/support/answer/ANS00030150/ Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144897720) to help our team pull up your information. Thank you! -Angelica
Very good washer
[This review was collected as part of a promotion.] The new washer replaced another Samsung washer we bought seven years ago. The washer was replaced because the DYI repairs to defective pedestal finally failed (it was defective when purchased by Samsung said it was not warranted). We needed a pedestal, so we bought a new washer/pedestal combination and gave to old Samsung to our son. The new washer is as good as the old washer, though it is taking me time to like the LED bars for the level of various functions (for example, six lights above the level of cleaning needed instead of just "light" or "heavy." I recommend this washer.
Be careful - make sure you know what you're buying
I purchased this washer 3 months ago and it was delivered 2 1/2 months ago. I paid for installation but it was not tested and I got no instructions on how to use. Fortunately, (I thought) I knew how to use a washing machine. I downloaded the full user manual (only a 'simple' manual with 1 1/2 pages of operating instructions was left with the product). After 2 1/2 months and a few phone calls with Samsung support, these are my comments: 1) There is NO way to select 'cold' water temperature for the complete wash cycle (wash and rinse). My clothes are steaming when I open the washer door. Apparently the washer has an automatic temperature control (ATC) designed to maintain water temp for best results. Never mind what results the consumer wants. I will work out a work-around but wish I didn't have to permanently disconnect the hot water hose in the event I do want to wash clothes in hot water. I am also a bit surprised in today's 'climate change' environment that the energy to heat up water has not been considered and an override allowed on this! 2) The washer resets to the factory default at the end of each cycle. So if you generally set and use the same settings (for example, Perm Press, cold water, 2 rinses, 2 spins, light soil), it will reset to Normal, med warm, 2 rinses, 4 spins, med soil and you have to set it AGAIN and AGAIN and AGAIN every time you use the washer. You will wear out the dial and control panel buttons re-selecting your settings!! 3) This machine is very loud -- especially the spin cycle. It sounds like it is going to take off. It does vibrate but doesn't 'walk' so that is a plus. 4) A neat feature is the self-clean cycle. What no one tells you is that it is nearly 4 hours long, so don't think you're going to do this between loads on laundry day! It locks you out. And as the manual did say, it uses only all hot water for the 4-hour self-clean. 5) The face buttons on the control panel are far too sensitive. I turned it off accidentally while reaching for hangers above to hang up clothes - a light touch by my arm on the power button. Otherwise, the washer washes clothes just fine. It seems to be a quality machine. Just wanting to share so you know what you are purchasing. I was happy with the price, the purchase process, the communication and delivery, and customer service overall. All 5 stars on those items. Just not thrilled with the lack of temperature control.
Hi there, We can imagine the experience you went through with the washer. Allow us to help you for the unit's betterment. This guide will walk you through the noises from the washer and offer suggestions on which step to take. Please watch the video and click the embedded link about "Leveling the washer" for further details. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ To help you with the washer vibration, the link below helps with the diagnosis. Kindly watch the video and visit the hyperlinks about the "Laundry load size" and "Washer cycles." Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ I have shared the manual to enable the "Child Lock" function on page 39. This is to prevent any further accidental touches. To learn more about the washer's operations, go to pages 31-34. Also, please turn to pages 36-37 regarding the "Cycle Chart" to set the best cycle and options for your laundry. User manual: https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146275901, to help our team pull up your information. Have a great day! ^Chrystel
LOUD & MOVES!!! Do NOT purchase!!!
[This review was collected as part of a promotion.] LOUD & MOVES ALL OVER during rinse cycle. I'm waiting forever on samsung as think it may be defective. Never heard or seen anything as bad as this. Have to actually STOP during rinse then turn off then turn back on to spin. DO NOT PURCHASE!!!
Hi there, I can't imagine the impact this experience had on you. We're here to aid you with your washer. To help prevent the washer from moving, we recommend browsing through the suggested link below. Also, kindly click the outlined links, such as "Washer cycles and settings" and "The laundry load size." Fully watch the YouTube video. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ This additional guide will walk you through the noises coming from the washer and offer suggestions for steps to take. Please watch the instructional video for more details. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146340523, to help our team pull up your information. Have a great day! ^Chrystel
Great washer
[This review was collected as part of a promotion.] I love this washing because I can change how many spins, if I would like to pre- soak my clothes. I like the fact that it’s so quiet when it’s washing clothes only to hear the sound when it’s done washing.