Purchased the washer/dryer set today to replace a Kenmore set. After setting up began the calibration as per the manual and the washer only buzzed, and lasted for about 5 min then shut off. Tried to run a cycle with no laundry, same thing. The door was even able to be opened as this was happening. I am familiar with the sequence of events when a cycle starts as the Kenmore is identical to the Samsung and there is no door lock after any cycle is selected. It just goes bzzzzzzzzzz...... So needless to say this is an absolutely horrible experience and not one that I predict is able to be resolved promptly after dropping 2.5k on the set. I'll be in touch with Best Buy tomorrow to begin this process.

[This review was collected as part of a promotion.] 1st one lasted more than 10 years and after 1 month wife is happy again. Even showed the 3rd party installation guys how to use the calibration mode. Note: You need to use newest stacking kit SKK-8K if your stacking new washer with older dryer on top.

[This review was collected as part of a promotion.] We've had this for a couple of months now. It's OK. It does a decent job. The one thing that prevents giving a fifth star is that the cleaning cycle takes over 3 hours. The first time that happened I called service to see why that was so. The answer I got was it should only take an hour or so. Well, come to find out later, that wasn't true. It does take more than 3 hours, so, make sure you allow for that in your plans to buy this washer.

[This review was collected as part of a promotion.] The installers are lazy fellows. They did not install due to light other work. Simply left the washer with unhook. Unit is good but installers are bad. Really I do not like to hire them if I am samsung owner.

(This review was collected as part of a promotion.) Bought this washer a few years ago and never had an issue. Works well and has lots of room which is good as we are a family of five. The self clean option is very nice and ensures the washer stays clean and has no odours.

I bought this set two days ago. Only two minor complaints: washing machine cord very short, would be find if you lived in a modern home where you maybe stacking these, but for a older home, it is a challenge. The packing bolts; extremely confusing instructions given. You have a very long screw which you assume is the bolt, but in fact you have to pull the bolt out after removing the screw. If your little black cover does not fit in the hole, you still have a bolt to remove.

5 years of top performing wash. Now? we have a leak! Now sure where it is, so we are starting at the drain plug on the bottom. It tends to spin and not open anymore. The second bad? The washer front is gross black mold and stinky. I have to wipe it all around with cleaner cloth now every week. We will be changing that out soon.

[This review was collected as part of a promotion.] So our old Samsung front loader finally went out after having it many years and I just didn't have the time to repair it. We decided on replacement and my wife concurred it had to be another Samsung. When we saw this washer we knew it would be the one we wanted and went out to get it. After getting it home and hooking it up it was time to test it out as we had plenty of laundry waiting for it. My wife at one point asked me if it was running as she could not even hear it so i checked, yep! It was running. All our clothes came out very clean and in a short amount of time. We love the sleek design and all of the options it has on it. The soft touch buttons are really nice.Now she wants the matching dryer as the one we have matched the old Samsung washer ( they are similar but more updated). I told her that will happen but will have to wait until we save enough money up for it.

[This review was collected as part of a promotion.] I absolutely love this washer. I was so happy to get this. At first it came without a hose but they delivered it a week later. I love the sanitize feature to clean the washer. My previous washer was okay but this washer blows it out of the park. They are so many more feature. The bright led display is bright so i can chose my cycle. It has many different temperatures. Which us really nice. It also has different wash load options. You can also choose how many spins it does in a cycle. It washes my clothes with such ease and they look amazing coming out. It has a drawer that opens for detergent, bleach and softener. I usually use tide pods but i use the drawer for my fabric softener. I have had absolutely no problems with this washer. It has exceeds all my expectations. Overall i would recommend this washer to anyone looking to buy a new washer.

i have had this washer only two weeks and it shakes and vibrates so much it is terrible. a technician came and looked at it but found nothing wrong. this is my second samsung but will probably be my last unless something changes. i am so disappointed and don’t know what else to do.