I was so happy to finally find a TP that the whole family loved not to weak but still soft etc. We are normally ok getting some generic items especially with the though economy but not our PG Charmin. Now I am saddened that they change the makeup of this as it now has DuraClean texture. I can't imagine that they didn't sell enough and had to change the formula. To me this is like when Coke thought it would be a good idea to change the recipe. Have a DuraClean version if you must. But please leave the option of the original available. I called customer service and asked if there was a different comparable version but she said no and suggested I look around for stores with back stock of the old. oh well, it was good while it lasted...

I just noticed that the rolls are several inches shorter. No mention of this was on the package; at least not visible. I'm finding that my usage of the rolls goes much faster. Very disappointed with this change. I may have to consider going to another brand. It's a shame as I have been a Charmin customer for many, many years.

We have been loyal Charmin customers for many years, but recently we bought a 30-roll package of Charmin Ultra Strong tissues. To say that we are disappointed would be putting it mildly. The rolls are half an inch narrower than rolls we've bought previously, and they're not as plump. We won't purchase this product again.

I always gave Charmin Ultra Strong a 5 star rating until now because they changed the size of the roll. It is no longer a standard size roll. On the paper holder it looks like paper you see in a public restrooms. I can't help feeling they are short changing their customers. They wll tell you it is better, but not cheaper to make at the same price we pay.

I purchased your product at Costcom, as I have done for years...I had NO IDEA that it was SMALLER ROLLS and a MUCH LESS SOFT SHEET than I am accustomed from the Charmin brand..It is totally unacceptable.....I will think very carefully about ever purchasing Charmin again, whichever product it might be....

I recently purchased a 48 pack of Charmin Ultra Strong toilet paper and when I got it home to add to my shelf I noticed right away that the rolls are significantly shorter than the previous batch. Stacked 3 high, they are 1 inch shorter than the previous pack I purchased. I when you tear off a square it is literally square now. It used to be rectangular to some degree, but now it is even smaller. I read a review and response and Charmin admitted the rolls have gotten shorter (or less wide) but have added more fibers and flexibility, etc. This may be true, but I can't tell the difference in quality when the product doesn't do its intended job anymore. It would be like a stronger bulletproof jacket, but it doesn't quite cover your heart all the way. It is no longer useful. I am completely disappointed in this product. I don't mind spending more money for quality products, but when the quality doesn't justify the price, I can't justify the purchase.

I have been a loyal customer for years. In a purchase a month ago, I noticed the width of the rolls was almost 1/2 inch narrower than normal. I thought this was just a mistake, ( saved the cardboard roll to be sure). I bought your product this month & again the rolls are narrower. I am sure this is a way of increasing your profits but it is a quality issue to me & it causes the use of more paper & therefore an increase in cost to me & everyone else. People's bottoms aren't getting any smaller & you advertise that you need to use less when you go. You may want to reconsider your decision to cut the rolls in an effort to keep your customers.

Our family loves this product. We have noticed, however that the quality often varies, especially when we purchase different roll sizes. The main problem I have is that it is hard to compare prices because sometimes the "giant" roll size is 220 sheets, and sometimes it is 209. I find this deceiving.

We have used Charmin Ultrasoft for as long as it has been available, for nursing home care for relatives, for personal use. In the past months it became "stronger" which was not "better" but we adjusted, then the quilting appeared. Now it is so strong, it is no longer soft, the perforations rarely work, and it separates when wiping and leaves pieces of paper. The lined product was softer. This product is no longer useable. P&G said they were sending me a form to fill out but it has not yet arrived. I was reimbursed for one package which we purchased but we purchased more before realizing what had happened. This was a superb product--why change it? Even the aides at the nursing home asked what it was when we stocked Mother's room. Now I have to find a new acceptable product. Very unhappy.

Today was the first time I tried to use the product from my latest package. It fell out of my dispenser. My Rubbermaid dispensers are over 20 years old and hold the tissue by two tapered spring clips. This makes it very easy to load as you just push the new roll in from the bottom and the old roll pops out and the clips automatically grab the new roll. I took the new roll and pushed it in and when I pull down on the end of the tissue to start it rolling it fell onto the floor. I tried it again and it did the same thing. When I looked at the old center roll and found it was indeed 1/4 inch longer. It will be easier to buy a different brand that is not so short than to change the holders in each of my bathrooms. I have bought Charmin for years but no more.