I needed replacement parts on 2 items. I spoke with Payton and she asked what I needed and where to send them. How great that is where I was not challenged on what happened. It is rare today to talk to da friendly and helpful customer service agent who I'm sure is reflecting the attitude of the entire company. I would highly recommend products from Backyard Discovery.

It is nice looking and sturdy. The color of the wood is slightly lighter than pictured. There’s also a ton of imperfections on the wood and for how much I spent, it is a bit bothersome. Overall, it’s a high quality product. I really liked the option to pay extra for installation. The guys did a good job setting it up overall, though it did prevent us from noticing the imperfections prior to setting it up.

This piece is beautiful. The style brings any start or addition to what you are trying to achieve with your backyard oasis. Very modern, the coloring of the beautiful wood really accents my home. Was easy to put together and my family thanks you for having something so beautiful and affordable for all to enjoy! Come on over!

The anchors could be improved as they were a pain to get in , I pre- drilled the Concrete and still had a problem with them. You should go with different ones as these never work out well. Overall I would highly recommend Backyard Discovery to everyone. Best Instructions ever. I want to thank you for all your help.

I was very impressed with the quality and craftsmanship. YOU NEED TO FOLLOW THE DIRECTIONS CAREFULLY, and if you do you will be very happy with how it goes together very well. I did have a few questions along the way and I called the 800 number any got someone right away and they were very helpful. Very happy with the Gazebo!

I originally gave a very poor review of this gazebo. Upon completion I'll bump it up to 3 stars. It does look nice once assembled. Assembly is a pain especially considering extra assembly is required to save them on shipping costs. Removing blue stickers from metal was a nightmare and the large amount of 1" lumber warped in the heat. All in all assembly wasn't the worst and it looks nice.

[This review was collected as part of a promotion.] We bought this over the summer, took us a while to put it together since there was a lot of pieces and we would work on it after work. But after we finally got it all together, it was perfect ! We get so many compliments on it !

Bought and built this last spring (2022) so it’s now gone thru its first CO winter. This is tougher and even more stylish than I expected! Set up takes time and several people if done yourself, but instructions are clear; there’s an app with 3d guides and vids which helped immensely, and every piece of hardware was clearly packaged and labeled. We get strong winds and this doesn’t creak or move (and we don’t have it attached to the concrete). The electrical box is icing on the cake, perfect for lighting etc. I would say if we did it over again, we probably would have paid for assembly as we’d not built anything of this magnitude prior so it took a string of weekends to build. BUT if you enjoy building things like this, and have the time, it will be worth it.

I got this gazebo to replace one that I had which had been damaged by a storm. The previous one was 14x10 but I decided I wanted a little bit bigger this time. I love the size it’s great. Love the light color of the wood. Was very easy to build. Would highly recommend this to anyone.

[This review was collected as part of a promotion.] Very happy with our pergola. So much better than an umbrella on our deck by the pool. The wind can get kind of gusty here. No more dealing with umbrellas and we have a nice place to get out of the sun.