Thank you for sharing your feedback regarding Tide Plus Febreze Sport. We genuinely appreciate your input and understand how important it is to find a detergent that meets your needs, especially for your workout gear. We recognize that scent preferences can vary greatly among individuals. The Tide Plus Febreze Sport is formulated to provide a fresh scent while effectively removing tough odors, including those from sweat. However, we understand that the fragrance may not be to everyone's liking. Here are a few points to consider: - Scent Strength: The scent of the product can be influenced by the dosage used. If too much detergent is applied, it may result in a stronger fragrance. We recommend ensuring that you are using the correct amount of product based on your load size and dirt levels. - Rewashing Options: If you find the scent too strong, you might consider re-washing your clothes with a different detergent or variant. Each Tide product has a unique fragrance profile, and trying another option may help you find one that suits your preference better. - Storage Conditions: The fragrance can also fade if the product has been stored improperly or for an extended period. We recommend keeping the detergent in a cool, dry place and using it within a year of opening. We take quality and consumer satisfaction very seriously, and we would like to look into your experience further. Please contact us at (800) 879-8433 so we can assist you directly and ensure you have a positive experience with our products. Thank you again for your feedback, and we hope to resolve this matter to your satisfaction.

We are truly sorry and deeply concerned to hear your recent experience with our Tide Plus Febreze Sport Odor Defense Liquid Laundry Detergent has been so disappointing, and that you are missing the old formula so much. We understand completely how frustrating it is when a beloved product changes and no longer meets your expectations, especially when it comes to effective cleaning and that wonderful, lasting fresh apple scent you enjoyed. It is particularly troubling to hear your clothes are not cleaning as well and even developing a sour smell after drying. Your satisfaction is incredibly important to us, and we would genuinely like to learn more about your specific experience to address your concerns directly and work towards regaining your trust in our brand. Please contact us at your earliest convenience at 1-800-879-8433. We are here to help and eager to understand how we can better meet your needs. Thank you for sharing your valuable feedback.

We're really sorry to hear you had this experience with our Tide Plus Febreze Sport Odor Defense™ Liquid Laundry Detergent. It must upsetting that the product is performing different from your expectation. We understand scent is very subjective, and we appreciate you saying saying you always use Tide, but this is definitely not the type of experience we want you to go through. We’re very sorry you’re unhappy with the cleaning abilities of your product as when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team." To ensure effective laundry, follow the care instructions and use the hottest water suitable for the fabric while sorting clothes by color and type. Pre-treat stains by applying detergent directly and rubbing it in, ensuring to test for colorfastness first. Avoid overloading the washer to allow proper cleaning and use the right amount of detergent based on load size, soil level, and water hardness. Only select gentle cycles when specified in the care instructions. Please feel free to contact us at (800) 879-8433 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Tide.