Hi Scott, your experience with our appliance is very important to us. We regret to hear of your dissatisfaction while using your Hamilton Beach 2-Way FlexBrew Coffee Maker. This appliance has endured rigorous testing to ensure an exemplary performance, when used as directed. We would love to gather further details regarding the occurrence you have experienced with this appliance and also further address your concerns. Please feel free to contact our customer service department for further assistance. We look forward to hearing from you.