Your experience with our appliance is very important to us. We regret to hear that your Hamilton Beach 2-Way FlexBrew Coffee Maker has began to leak. We have redesigned and improved this coffee maker's internal tubing structure to eliminate potential leaking. Currently, all 2-Way FlexBrew units have implemented the new and improved design. We take this matter very seriously and would like to offer our assistance. Please email our Customer Service team at customer.care@hamiltonbeach.com and be sure to include your model number, series number found on the bottom of your coffee maker in the email and we will be happy to assist you.

Thank you for sharing your feedback regarding your Hamilton Beach FlexBrew 2-Way Coffee Maker. We are sorry to hear of the unexpected occurrence you had while trying to use your coffee maker. Please be aware that our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at customer.care@hamiltonbeach.com or 1-800-230-4708, so we can better assist you.

Thank you for bringing this to our attention. We can definitely understand how frustrating it is to have your Hamilton Beach FlexBrew 2-Way Coffee Maker no longer perform to your expectations. We would be more than happy to further address your concerns to reach a resolution. Please contact us at customer.care@hamiltonbeach.com or 1-800-230-4708.