We apologize that you are not getting a satisfactory performance from your Hamilton Beach 2-Way Brewer. When used and cleaned regularly as directed, what you have described is not a common reflection with this coffee maker. Please be aware that Hamilton Beach are committed to ensuring our customers are receiving excellent service from their products and would like to offer you any assistance we can in this matter. Please contact us at customer.care@hamiltonbeach.com or 1-800-230-4708 and we will work to resolve your specific issue..