I posted a review on this site about a couple of small issues that we had with one of our two stainless steel Bentgos. I received a rapid response from Bentgo via email and was able to speak to a customer service representative as soon as I connected via phone. The defective unit is being replaced at no charge to me. Impressive customer service - another reason to keep using Bentgo as my kids grow. Thank you!

I bought these to protect my infant from plastic contaminants. Through a series of unfortunate events, I did not need them until a while after I had purchased and stored these. Seems I didn't get the new and improved version that is now available. Once I started using these about a year ago, they have been completely amazing. Unfortunately, despite gentle use and strict hand washing, the one spot welded hinge release from the container. Very disappointing for such a nice product. Happy to hear they are now improved. Hopefully this was the issue they were improving.

I've had this lunchbox for 18 months and the hinge came apart. I reached out to customer service and they put a replacement in the mail for me! Grateful to have spent my money on a company with great service. Four stars on this only because the box itself is a little heavy for a kiddo. But it's an awesome box to avoid all the plastic!!

I bought this unit for my granddaughter for her picnic outings. She has enjoyed the way the food has stayed fresh during the day. She enjoys packing her favorite food items in the unit because they always taste good. She takes PBJ sandwiches, fresh fruit. Or cold cuts.

Wanted to love and use these so bad for my child for school! Love that they're stainless steel and not plastic! But they're too long to fit into a standard size child lunch box (even the Pottery Barn large lunch box). There is not a handle to carry them without a lunch box 😞 so disappointed!

I bought this lunchbox for my son a year ago and he took it to school everyday last year. Unfortunately, the hinge broke recently. Customer service was great and they are sending me a replacement! I really like having a leak-resistant, stainless steel lunchbox option for my kid.

I bought two of these lunchboxes last September, and my kids used them everyday. I love that it's one plastic-free container for the whole lunch. We rinse it out each night and fill it right back up for the next lunch. This August, one of the hinges became disconnected, and BentGo replaced it no questions asked! Definitely a big fan of this company and it's product.

The bento box style has been a life saver for my child who does not like food touching. I started with smaller kids bento box when he was in preschool and have moved to the stainless steal larger one now that he's in elementary school. I had an issue with the latch and reached out and they fixed it right away. Appreciate the products and the wonderful customer service!

We have had several bentgo kids plastic lunch boxes for years and have loved them. However, we bough the teal stainless steel lunchbox in Dec 2022 (11 months ago) and the teal finish is peeling off. Our other lunchboxes from bentgo have lasted for years, so I don't believe we're being hard on them. We wash this one in the same dishwasher 1-2x per week. Our daughter keeps it in an bentgo insulated lunchbox and we've asked her not to peel or pick at it. If you're interested in buying this model, I recommend the silver (non-coated) option. Other than the coating coming off the lunchbox works great. It has good-sized compartments and hasn't leaked.

This is a nice stainless steel lunchbox. Closes well, has nice compartments, and love that it is stainless steel with closures that will keep food secure. I just took off a star because it will not fit into my kids lunchbox. It is slim and pretty wide, so should fit into a workbag, but not ideal for kids lunchboxes.