Bought this after much research and debate. Price seemed too good to be true. Item showed up as scheduled and delivery was seamless. Comes in 4 boxes on a pallet which are a little heavy but I was able to slide one off of the other with some effort. Directions are simple and easy to follow. I assembled the unit by myself (with a little help from my wife on some of the awkward parts). Directions said 2 men - 10 hours, I did it in about 24 hours total, over about 4 days due to some family obligations. I differed from the directions in that I assembled all of the components at one time and staged them, rather than assembling them at each stage. This way when I was in full assembly mode, I could just grab the components and put them on. I'm 66 years old, in fair shape and was able to put it together with no issues. Note: They provide all of the tools that you will need.... however, do yourself a favor and get a GOOD T-30 bit for your screwdriver, and a GOOD T-30 allen wrench. The ones that they send won't hold up as there are about 300 screws. Follow the direction and you'll be fine. Make sure that it is anchored securely. Mine is mounted to our composite deck, I drilled through the feet and put a 3/4" plywood plate under the decking, bolted it through the deck and the plate using 5/16" bolts and it's rock solid. Another note: the flat washers are only painted on one side to match the color of the pergola..... get someone to assemble each one correctly (painted side up) ... it's the most tedious part LOL

I bought mine on April 11th and it was delivered only days later! I did hire someone to construct it for me which only took them 4 hrs. He even suggested it to another client who ended up ordering the cedar pergola! The entire process through Backyard Discovery was seamless! Wouldn't hesitate to recommend any of their products!

Looks absolutely amazing on our patio! Assembly with BILT app was remarkably simple, but of course time consuming (put together by 3 people over the course of 2 days). No missing parts, everything fit together perfectly, no misaligned holes or stripped screws. Arrives in 4 long boxes (approximately 150-200 pounds each), very manageable for 2 people. So far, we are very satisfied with this purchase and very hopeful it will stand the test of time. Satin black finish looks great and seems durable, and this provides more shade than expected. Love the included power strip as well, nice touch. Overall, this pergola exceeded our expectations and we couldn't be more pleased.

We purchased this pergola for our rental home in Vero Beach. There was no backyard entertaining space so we built one. Everything was so well marked and the instructions were very clear. Even with that, we found we messed up on some and had to redo them, mostly the angled bars. We could be more happy with the way it turned out.

I love my pergola. It looks great. It's very sturdy, no doubt i will enjoy it for years to come! Using the tips from other reviews and having the instructions in Spanish, two people were able to complete assembly in about six hours. It looks fabulous.

I purchased two of the 12x10 Pergola's. Both were packaged, and shipped very carefully, arrived in perfect condition. Very heavy structure (about 500 lbs), high quality, aesthetically pleasing, and took 4 hours to put together. Perfect for the AZ heat. Highly recommend buying. I plan to add outdoor curtains to make it look like a cabana. I love it!

[This review was collected as part of a promotion.] Bought and put up 2 of the Hawthorn pergolas. So glad I chose this brand. The guys who put them up said they were the best built pergolas they'd ever installed! Cant wait to sit and relax under their shade.

Purchased the white 16x12 Hawthorne in March 2023 and could NOT be more satisfied!! The quality of this steel-framed Pergola is superior to others we considered - not to mention assembly was much easier than expected. Absolutely would highly recommend this product - no regrets!

We bought this pergola for our lower level patio last summer. We wanted something to match our new home, and considered getting a cedar pergola since we have cedar trim on the ground level porch that sits above it. We decided on this one because it will be much less maintenance than cedar, and is still a great match to the house. We love it. My husband and I assembled it ourselves. If I am being 100% honest, the instructions were not great. Part of my job was writing instructions, and I would have added a lot more helpful detail that would avoid mistakes and backtracking. Regardless, we still love the pergola.

When looking to add additional shade to our Florida home, we wanted something that offered shade, stability and was also aesthetically pleasing. We are very pleased with our decision to install this pergola. When we started to assemble the pieces we were surprised at the quality of the construction. It's been up a few months now and we love it.