Customer reviews for Samsung 4.5 cu. ft. Front Load Washer with Vibration Reduction forMember photos
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dangerous junk
i bought this a week ago and 1st time use, when it spin ,the machine shake like it's out of control. and move around . if i havenot been there when it spin, it would have stretch the plug and water hoses, this could result in a very dangerous situation. this products should not be put to sell with out testing.
Greetings, We care about making your laundry experience as convenient as possible, Cannon. Consider the following tips below to keep your washer in top condition. Your washer may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground or if a large bulky item or a huge amount of laundry is in the washer. A level floor and washer will help reduce shaking. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ You may watch this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw I have also shared the model's user manual to learn more information about the "Excessive vibrations or makes noise" on page 50: https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ Proper leveling of the washer will prevent it from shaking; see this guide about "Install a Samsung washing machine in your home" and click under "Level the washing machine": https://www.samsung.com/us/support/answer/ANS00051342/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145669049, to help our team pull up your information. Have a great day! ^Chrystel
Quiet and Efficient
[This review was collected as part of a promotion.] I’m happy with my purchase. Not to mention the aesthetics… black is very chic! Also, it washes very quietly. If you’re not used to a newer washer (my old one was from the 90’s), then you’ll enjoy all the new bells and whistles this one has - the chime it makes turning on and off, flashing lights and many options to wash different loads of items. All in all, I’m very pleased with my new washer and dryer!
Acceptable washer, incredibly loud.
Washes fairly well, but annoyingly you cannot turn off the electronic noises, you can turn off the horrible song it plays when the cycle finishes, but you cannot turn off the bleeps that set it, or the song that plays when you set it to go. The noises are loud and tinny, it annoys our dog and children, what a stupid design that you can't mute these.
Greetings, Thank you for suggesting the option to turn off the end chimes. We will forward your suggestion to our engineers and consider implementing it in future models. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly
New 4.5 cu. ft. Front Load Washer Success
We bought a month ago and so happy we did. We had replaced our previous Samsung Dyer that was 14 yrs old with a new Samsung dryer. Our older Samsung washer was still working fine so we held off buying the matching new Samsung washer for 6 months. Now both match and we have the latest technology! My wife is very happy..!!
Excellent washer
[This review was collected as part of a promotion.] I absolutely love this washer! I got the set of the washer & dryer and purchased the stacking kit in order to save space. The washer is extremely quiet! I like the display, very easy to understand and nice bright blue display. I had a 20 year old washer prior, and my laundry now feels brand new! Nice & soft again! The capacity is huge! Fits king size bedding all in 1 load! The features/settings are a wide variety from quick wash to sanitize. Sanitize is great for the kids stuffed animals!! Blue LED lighting makes everything easy to see on this sleek washer! UPDATE: after months of using, I still highly recommend this washer
Great Clothes Washer
[This review was collected as part of a promotion.] This clothes washer has everything that I need. I love the look, easy to use, fits perfectly downstairs in the wash room and it washes our clothes very well. I love my new washer and will purchase another Samsung in the future
No waste your money
I bought one and the engine mount broke before the year was up. They gave me credit to buy another one and it only lasted 14 months. The same problem with the engine mount. Now it's out of warranty and they're not responding. Don't waste your money on this brand.
Hello there, We understand how it feels if the engine mount is broken. We want to speak to you directly to provide support and see what options we can offer to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148612966) to help our team pull up your information. Have a great day. ^Camille
Don't make them like they used to......
Bought it just under three years ago, it often left clothes not clean and smelling badly....having to rewash. Now, it is leaking all over the floor and will cost more to fix than it is worth to bring someone in to fix. Should have lasted 10 years for the price. Will never buy a Samsung again..
Hello there, We understand how you feel about your washer. All we want is to get you assisted. The link below contains instructions on how to keep your clothes clean after using the washing machine. Please refer to the embedded words for more information. Clothes are not clean after washing in Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108627/ We also shared a link below with steps for determining the smell coming from your clothes. Please select the bullet corresponding to your experience and check the embedded words. Samsung washing machine or laundry smells bad https://www.samsung.com/us/support/troubleshooting/TSG01108629/ Check out the link below for instructions on what to do with your leaking washer. To access the complete steps and video tutorial at the end, click on the embedded words and select "No" under "Did this resolve your issue?" for more details. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148445010) to help our team pull up your information when you message us. Thank you. -Kimberly
5 1/2 months, then failed
one of the counter weights of the drum broke off; searching the reviews i see it's happened to others too. the replacement process has been horrible too; i am now giving up getting another samsung and going to work on getting cash back and buying a different brand. buyer beware....
Hello SY99, We appreciate your review of your overall experience with the drum of your Samsung washer and the replacement process. We'll be glad to look into this for you. To better assist you with the issue, please get in touch with us via our Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144952340) to help our team pull up your information. Thank you! -Angelica
Great overall machine
[This review was collected as part of a promotion.] I'm extremely happy with this machine for a variety of reasons. Firstly the capacity - I can easily wash my comforters at home now and that is a huge convenience especially with the pandemic. Secondly there are enough settings to meet all my needs without overwhelming me. Next the self clean cycle ensures that I am not washing my clothes in a dirty machine. Additionally its quiet and energy efficient. Overall a great machine.