Hi Unhappy, We appreciate your feedback regarding response time. For optimal performance, please ensure your F6000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Bille, We appreciate your feedback regarding your F6000F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Specialist

Hi Debra,<br /><br />Thank you for sharing your experience. Please know that you can customize your Home screens by installing, removing or adding your favorite apps to Apps Home and/or For You Home screen. Here&#39;s how:<br /><br />Searching for &amp; Installing Apps<br />1. From the Home screen, press left on the remote’s directional pad. <br />2. Navigate to and select Search.<br />3. Using the search bar, enter the content or app you’d like to find.<br />4. Navigate to and select the app you’d like to install, then select Install.<br /><br />Note: Previously installed apps can be accessed on the Settings screen.<br /><br />Adding &amp; Managing Apps on Home Screen<br />1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:<br />a. Add to Home: Move the app to your desired location on the Home screen.<br />b. Delete: Delete app.<br />c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.<br />d. Reinstall: Reinstall the app.<br />e. View Details: View the app’s information and details.<br /><br />If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website for:<br />• Live Chat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor