Hi Tia,<br /><br />Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:<br /><br />Signal &amp; Setup Tips:<br />1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.<br />2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.<br /> Power Cycle Devices:<br />3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.<br />Connection Type:<br />4. Evaluate your connection method –<br />o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.<br />o For a more stable connection, we strongly recommend using a wired Ethernet cable.<br />o If already using Ethernet, verify the cable is working by testing it with another device.<br />Run Built-In Diagnostic Tools:<br />5. Network Test: Settings &gt; Support &gt; Device Care &gt; Self Diagnosis &gt; Smart Hub Connection Test<br />6. Wi-Fi Check: Settings &gt; Support &gt; Device Care &gt; Self Diagnosis &gt; Wi-Fi<br />Last Resort:<br />7. Perform a Factory Reset (if issues persist): Settings &gt; All Settings &gt; General &amp; Privacy &gt; Reset &gt; Factory Data Reset. Note that this will return all settings to their original defaults.<br /><br />If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi Donna,<br /><br />Thank you for sharing your concerns. Please know that the TV stand was solidly designed and extensively tested for stability. If your stand seems wobbly or looks crooked, please ensure the legs are installed correctly: “R” on the right, “L” on the left. The legs should slant outward toward the edges of the TV, and you should hear a “click” once they’re fully inserted. Also, make sure the TV is placed on a flat, level surface to avoid tilt or instability.<br /><br />For step-by-step setup, refer to the Installation Guide included in the box, or download it at: https://www.samsung.com/us/support/downloads/<br /><br />If you need more help, please reach out to Samsung Support at -800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:<br />• Live Chat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Hi Jan,<br /><br />Thank you for your review of the Samsung F6000F TV. We’ve shared your feedback with our teams for review.<br /><br />If you ever have questions or need assistance, we’re here to help. You can reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.<br /><br />~ Samsung Advisor