Hi Reginald,<br /><br />Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.<br /><br />To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat agents are also available at the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi,<br /><br />Thank you for sharing your experience. Please know Unpacking &amp; Installation Guide comes included in-box; the full e-Manual is embedded into the TV itself under Home &gt; left directional button &gt; Settings &gt; Support &gt; Tips and User Guides &gt; Open User guide. You can also view/download the full e-Manual on Samsung.com. <br /><br />We are also available and happy to help with any setup questions you may have. Reach out by calling 1-800-SAMSUNG from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.<br /><br />~ Samsung Advisor

Hi Caryl,<br /><br />To best assist you, please reach out to us at -800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi WalmartCustomer,<br /><br />Thank you for choosing Samsung. We recommend opening the TV box and ensuring it is free of damage. If the TV is found damaged outside of the return period, you may not be able to exchange your unit. <br /><br />If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.<br /><br />~ Samsung Advisor