Hi Beverley,<br /><br />We&#39;re very sorry for any confusion regarding specifications on the H5000F TV. You are correct, Bluetooth is not available. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.<br /><br />~ Samsung Advisor

Hi Tattooguy,<br /><br />Thank you for your feedback. We recommend the following: <br /><br />1. Try cleaning the top edge of the remote IR sensor, then re-pair it by holding Return &#43; Play/Pause for 5 seconds.<br />2. Replace the batteries. Weak or depleted batteries can cause erratic behavior. Insert a fresh set of batteries and make sure they are positioned correctly in the battery compartment.<br />3. Check for available software updates. Occasionally, remote responsiveness issues can be resolved with a firmware update to the TV. Go to: Settings &gt; Support &gt; Software Update &gt; Update Now<br />4. Ensure there are no nearby devices interfering with the signal. Nearby electronics (like soundbars, game consoles, or even sunlight hitting the IR sensor) may interfere with your remote&#39;s signal. Try using the remote with other nearby devices powered off.<br /><br />If the issue continues after trying these steps, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Hi Diane,<br /><br />We appreciate your feedback regarding your H5000F TV’s performance. If you&#39;re experiencing slow apps, freezing, or lag in general response time, try the following steps:<br /><br />1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home &gt; left directional key &gt; Settings &gt; Support &gt; Software Update &gt; Update Now<br />2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home &gt; left directional key &gt; Settings &gt; Support &gt; Device Care &gt; Start Device Care<br />3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5&#43; seconds until the TV restarts. This helps refresh the system.<br /><br />If you&#39;re still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Hi JOHN,<br /><br />We&#39;re very sorry to hear that you received a damaged TV. Please reach out to Walmart to assist you with an exchange. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:<br />• Live Chat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor