Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

We see that you left a 3 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha

Hi, Teri! Thank you for sharing your experience with us. We are sorry to hear that you are facing issues with your refrigerator and would like to apologize for any inconvenience caused. We understand that your refrigerator is still under warranty, and we are committed to resolving the issue as quickly as possible for you. If you have any further questions or concerns, please do not hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.

Hi there, We most definitely value your feedback and we'd be more than happy to look into this with you. We realize how upsetting repair issues can be and want to ensure that we really have a full understanding of your situation, so that we can aid you in the best way possible. Could you please provide us with your LG refrigerator's model, serial number, and the phone number via our social media platform on Facebook or Twitter and use the handle @LGUSSupport or when calling our Customer Service line at 800-243-0000.~Tanisha

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.