Hello Peter, Thank you for reaching out to us regarding your 7-Quart Cook & Carry Slow Cooker. We are sorry to hear about the overheating of the unit while set on low. A few factors can affect how a slow cooker heats, but what you’re describing may indicate that the heating element is not functioning as it should. We value your feedback and it will be forwarded to the appropriate department for further review. For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot® Consumer Care

Hello, Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards. We encourage you to reach out to our customer care team directly via official Crock-Pot "Contact Us' or through Live Chat stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Crock-Pot Consumer Care