Hello. Thank you for taking the time to share your feedback on the Crock-Pot® Design Series 7-Quart Cook & Carry Slow Cooker. We are sorry to hear that the product was not what you expected. We want to learn more about your experience so we can offer you further support. Please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Crockpot® Consumer Care

Hello Brant,Thank you for reaching out to us with your feedback on our Programmable 7-Quart Cook & Carry® Slow Cooker. We’re sorry to hear that the product didn’t meet your expectations in terms of quality and stain resistance. Your experience is important to us, and we take comments like yours seriously as we continuously work to improve our materials and design.We value your feedback and it will be forwarded to the appropriate department for further review.If you require assistance or you have more feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care