Hi there, Thank you for taking the time to leave a review. We’re really pleased to hear that you’re enjoying the fast and effective cooking performance of your air fryer. We completely understand, however, how disappointing it must be to have received a replacement unit when what you really wanted was the 3.5 pan. We appreciate your feedback, if you need any further support, we’re here to help. Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re sorry to hear the product didn’t meet your expectations regarding ease of use and performance. We understand how frustrating it can be when a design requires more effort than anticipated. Your feedback is very important to us and helps guide improvements for future models. We’ll definitely share this with our product development team for review. Kind Regards, Ninja Kitchen