Hi there,<br /><br />Thank you for sharing your feedback. We&#39;re sorry to hear that the cooking charts and cookbook were missing from your box, especially as a first-time air fryer user.<br /><br />We’d be happy to provide support by sending you a digital copy of the cooking guides. Please contact our customer service team at 1-800-365-0135, available Monday through Friday, 9 a.m. to 9 p.m. ET, and one of our agents can assist you with obtaining the missing materials and answer any questions you may have about using your new air fryer.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Keera, Thank you for sharing your feedback. We're sorry to hear that your experience with the Air Fryer Pro has not met your expectations. It's not uncommon for a new appliance to produce a temporary odor during the first few uses as manufacturing residues burn off, and some warmth around the unit during operation is normal. We understand, however, that the smell and noise level can be concerning. If the odor persists after several uses or if you have any concerns about your unit's performance, we'd be happy to help troubleshoot and take a closer look. https://support.sharkninja.com/contact-us We're here to help and appreciate you bringing this to our attention. Warmly, Ninja Kitchen