Hi, thank you for your message! We appreciate your honest feedback and apologize for missing the mark. We’d love to provide you with personalized recommendations to elevate your current collagen routine. If you’d like to connect with someone from our team, please email us at info@vitalproteins.com and we’ll get back to you as soon as we can.

Hi! Thanks for reaching out. Because we source our Collagen Peptides from multiple partners, the density of the blended product can vary. That's why we fill each product by weight, rather than "height" (or fill line). Filling each canister by weight ensures each customer receives the EXACT same amount of product! That being said, we understand that when you open a canister of Collagen Peptides that has been filled with a denser blend, it may seem like you've been cut short. Just know you haven't been! To account for slight density changes in our collagen powder, which can happen from time to time, we adjust the scoop size accordingly. Don’t worry – we promise you’re still getting the same number of servings as listed on our canister labels!

Hi! While everyone's body is different, we do recommend taking collagen consistently as part of your everyday routine per day to see results. Let us know if there's anything else we can help with.

Hi there! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.