Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.

Thank you for your feedback. Sustainability is a concept near and dear to the heart of our Vital values. At Vital Proteins, we define sustainability as reducing the overall environmental impact of our business. Our flagship ingredient—collagen—is a sustainably sourced ingredient as it is derived from byproducts of the meat and fish industry. Collagen supplementation utilizes parts of the animal that are typically discarded. In addition to our current canisters being recyclable, we are reducing the canister size on all new innovations. Our manufacturing facility runs on clean fuel, and we evaluate and partner with sustainable suppliers. Moving forward, we are working to reduce the size of all canisters, develop a refillable container option for repeat customers, remove our plastic scoop, and expand our vegan offering. Our sustainability journey is vital, which is why we are working to build a better and cleaner future together.

Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better and are looking into this issue. Your feedback is very important to us.