Hi! Thanks for reaching out. Because we source our Collagen Peptides from multiple partners, the density of the blended product can vary. That's why we fill each product by weight, rather than "height" (or fill line). Filling each canister by weight ensures each customer receives the EXACT same amount of product! That being said, we understand that when you open a canister of Collagen Peptides that has been filled with a denser blend, it may seem like you've been cut short. Just know you haven't been! To account for slight density changes in our collagen powder, which can happen from time to time, we adjust the scoop size accordingly. Don’t worry – we promise you’re still getting the same number of servings as listed on our canister labels!

Hello Donna. We are sorry to hear that you had this experience with our product. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.

Hi there! 2 tablespoons = 1 original scoop.

Hi Amy! Our apologies for the complications. Please note when your canister is filled, the powder does indeed fill most of the space in the canister - the powder naturally settles over time. Each canister includes a small mark labeled "Fill Line" located at the edge of the product label. The products are filled by weight rather than volume. Have any other questions or concerns? Please email us at info@vitalproteins.com and we will get back to you as soon as possible!

Hi! Thank you for reaching out to us. We are sorry to hear that you had this experience with our product. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us at info@vitalproteins.com or give us a call at (224) 544-9110 – Our business hours are 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.

Hi Janie! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.