Hi, Barbara. We're disappointed to learn about your experience with the fragrance. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that we offer, such as Hawaii. This fragrance blends aromatic papaya with the floral freshness of the hibiscus flower. For further assistance, please call at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0001286544, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Hi, Jay. We are disappointed to learn about your experience. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000602700, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Hi, we’re sorry to learn that you did not enjoy your experience using our Air Wick Scented Oil Lavender and Chamomile refill. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to try our other scents, such as Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon, and spicy nutmeg with sweet vanilla and warm woody notes. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000611359, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Hi, Kellie. Our 60 day claim is based on robust testing by the Air Wick Research and Development team. Each Air Wick Scented Oil when used on the lowest setting for 24 hours per day, dispenses up to 60 days of our fragrance. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. Since this is not your experience we recommend you decrease the setting of your device to allow less fragrance to emit, and to prolong the life of your fragrance. For further assistance please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000844843, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.