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Customer reviews for Lifesmart LS550 Plus 5-Person 65-Jet 230v Spa with Ozonator for
Lifesmart LS550 Plus 5-Person 65-Jet 230v Spa with Ozonator
4.1 out of 5 stars
stars34 ratings21 reviews
  1. 5 stars68% (23)
  2. 4 stars12% (4)
  3. 3 stars3% (1)
  4. 2 stars3% (1)
  5. 1 star15% (5)
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Showing 11-20 of 21 reviews
Feb 13, 2023
TL Arizona
3 out of 5 stars review

Some good some bad.

I bought this spa about 3 years ago. First the good. I was able to get the spa on sale for around 3000-3500 dollars. It worked great for the first two years. Easy to maintain and seemed like a good value for the money. Its easy to heat and does the job, the jets are strong and it looks nice. Now the bad. I started having problems with the lid and by the time I called in I was just over the 2 year mark by a few months. They could have warrantied it out, but they choose not to so I had to pay 450 dollars for a new lid. That was my first experience with customer service. About 2 months later jets started leaking. After a painful process of discovery I was able to locate the first jet leak... I called CS to see if they would help with leaks and they said no... here is the really bad thing. The design of these spas is not great, it has a plastic shell under the wood siding that you have to cut through, I was able to do that fairly easily with a saw, but its not easy and you run the risk of cutting tubes (and I did upon the second leak). I was able to finally find a replacement jet and you can do that through Watkins customer service. The only place that carries them is hottubspasupplies.com if you order this spa you will want to become familiar with that site. Was able to change the first one out. Found more leaks, this is in a harder spot and have not been able to get it replaced yet. Spa repair people are very expensive and it can literally costs hundreds to repair something. So everyone buying these spas should know, and from my research and talking with spa repair people these tubs are very hard to work on and spring jet leaks often. Every spa repair guy was super familiar with Watkins and I had a couple say they would never buy their tubs. So if you are prepared for that then its a good value. Overall the first 3 years were good but now its a painful experience. I think Watkins should either offer an aftermarket warranty or extend leaks to 5 years if they are going to be prone to those kind of leaks. I also contacted Sams and the best they could do was 20 percent towards a new spa. I wanted to return it but they said they would not do it and that was disappointing as well. If Watkins was a little more CS friendly and the jets were warrantied a bit better this tub would be an amazing deal. Should not have multiple leaks within 3.5 years.

Helpful?2SFBJI6RMY8520134504636
Jan 28, 2022
NG
5 out of 5 stars review

My new best friend

I use this hot tub way more than I thought I would. The lounge seat with the leg and feet jets is the best thing EVER. I look forward to getting in after a long, stressful day at the office. This is my second time owning a hot tub and this one is by far more enjoyable than the first one.

Helpful?2SFBJI6RMY8520134504636
reply from Lifesmart

Hi there! we are so happy to hear you are loving your new LS550 Plus. There's nothing like a hot soak at the end of a busy day! -- Happy soaking!

Mar 21, 2019
elkfoeva
5 out of 5 stars review

couldnt ask for anything better

when i ordered i was a little skeptical because it said processing for about 3 days. I opened up a chat online and they assured me that with an item so big you want to make sure that the itme is wrapped properly for shipping as it was coming all the way from california. delivery was posted two weeks out but came faster than that and boy was i excited to jump in. Had to get a certified electrician to come run wire to the house and under my new deck that i built to the hot tub so that way the heater would run and the jets would work properly. checked other spa place and the prices were unbelievable and boy am i glad i waited. could not beat the price all the talk about more jets this ls550 has plenty and is fast. if you have any question just click on the buy button you wont regret it

Helpful?2SFBJI6RMY8520134504636
Jan 15, 2023
jazzy
5 out of 5 stars review

Amazing tub and affordable

I love this hot tub! It’s very lux and has great jet power. All of the features makes this tub a great bargain! It’s the cheapest I found for what you get and I’ve researched for a year before purchasing. I’m extremely happy with it and it shipped a month before it was scheduled to!

Helpful?2SFBJI6RMY8520134504636
reply from Supplier Response

Hey Jazzy! We are so happy to hear you are enjoying your new Lifesmart LS550 Plus Spa! Happy Soaking!

Oct 14, 2021
Mark
4 out of 5 stars review

Verified Purchase

Great price

Great price and easy installation. The pumps could be more powerful. If all the jets are vavled in the pressure in low.

Helpful?2SFBJI6RMY8520134504636
Jul 19, 2024
Curt
5 out of 5 stars review

Verified Purchase

Lifesmart Curacao DLX

Without a doubt. The best $3000 I have EVER spent on myself.

Review from walmart.com
Helpful?2SFBJI6RMY8520134504636
Jul 7, 2024
cgt
2 out of 5 stars review

Good tub, until it leaks.

This is a great (if basic) tub as far as ease of operation, efficiency, and comfort go. We really loved it for the first 3 years. But now, after 3 years, it is leaking from a jet somewhere and we will probably have to replace it since it is not really designed to for such things to be repaired, as far as we can tell. A 3 year lifespan is sad; I don't think we would try this again.

Helpful?2SFBJI6RMY8520134504636
reply from Lifesmart

Hello Cgt! We're sorry to hear of the issues you are experiencing with your Lifesmart LS550 Plus spa. If the leak is an in-foam leak that is not accessible from the equipment compartment, then the spa should be emptied and tipped on its side. There are cutouts in the bottom of the shell that we make and use to install the jet bodies and plumbing lines. Through these cutouts is how you will access the lines. You can use a 7/16 Allen wrench to remove the jets or the threads stuck in the jet body. Please give us a call so we can provide replacement part numbers and help with your order. Contact our Customer Service Team at (888) 961-7727 M-F 7AM-4PM or by Email at ownersupport@watkinsmfg.com.

Feb 15, 2024
Addie
1 out of 5 stars review

Didn’t last 2.5 years

Disappointed .. it didn’t even last a full 3 years. Out of warranty after 2. I thought this was a great deal.

Helpful?2SFBJI6RMY8520134504636
reply from Lifesmart

Hello Addie! We're sorry to hear of issues you are experiencing with your Lifesmart LS550 Plus spa and we thank you for taking the time to leave a review and share your thoughts. We are available to help troubleshoot any concerns or issues over the phone by contacting our Customer Service Team at (888) 961-7727 M-F 7AM-4PM or by Email at ahsservice@watkinsmfg.com.

Nov 20, 2019
Steve
5 out of 5 stars review

Verified Purchase

Nice tub for the money

Great spa for the money. Fits through standard door at delivery. Very satisfied

Helpful?2SFBJI6RMY8520134504636
Jan 21, 2024
Caitlyn
1 out of 5 stars review

Leaking within one year

We bought this tub last March for our short term rental property, and it starts leaking within one year. We are very disappointed with this product. It takes forever to have the manufacturer fix it. We had to cancel 5 bookings due to the issue. And it's still not fixed.

Review from walmart.com
Helpful?2SFBJI6RMY8520134504636