I bought this spa about 3 years ago. First the good. I was able to get the spa on sale for around 3000-3500 dollars. It worked great for the first two years. Easy to maintain and seemed like a good value for the money. Its easy to heat and does the job, the jets are strong and it looks nice. Now the bad. I started having problems with the lid and by the time I called in I was just over the 2 year mark by a few months. They could have warrantied it out, but they choose not to so I had to pay 450 dollars for a new lid. That was my first experience with customer service. About 2 months later jets started leaking. After a painful process of discovery I was able to locate the first jet leak... I called CS to see if they would help with leaks and they said no... here is the really bad thing. The design of these spas is not great, it has a plastic shell under the wood siding that you have to cut through, I was able to do that fairly easily with a saw, but its not easy and you run the risk of cutting tubes (and I did upon the second leak). I was able to finally find a replacement jet and you can do that through Watkins customer service. The only place that carries them is hottubspasupplies.com if you order this spa you will want to become familiar with that site. Was able to change the first one out. Found more leaks, this is in a harder spot and have not been able to get it replaced yet. Spa repair people are very expensive and it can literally costs hundreds to repair something. So everyone buying these spas should know, and from my research and talking with spa repair people these tubs are very hard to work on and spring jet leaks often. Every spa repair guy was super familiar with Watkins and I had a couple say they would never buy their tubs. So if you are prepared for that then its a good value. Overall the first 3 years were good but now its a painful experience. I think Watkins should either offer an aftermarket warranty or extend leaks to 5 years if they are going to be prone to those kind of leaks. I also contacted Sams and the best they could do was 20 percent towards a new spa. I wanted to return it but they said they would not do it and that was disappointing as well. If Watkins was a little more CS friendly and the jets were warrantied a bit better this tub would be an amazing deal. Should not have multiple leaks within 3.5 years.

I use this hot tub way more than I thought I would. The lounge seat with the leg and feet jets is the best thing EVER. I look forward to getting in after a long, stressful day at the office. This is my second time owning a hot tub and this one is by far more enjoyable than the first one.

when i ordered i was a little skeptical because it said processing for about 3 days. I opened up a chat online and they assured me that with an item so big you want to make sure that the itme is wrapped properly for shipping as it was coming all the way from california. delivery was posted two weeks out but came faster than that and boy was i excited to jump in. Had to get a certified electrician to come run wire to the house and under my new deck that i built to the hot tub so that way the heater would run and the jets would work properly. checked other spa place and the prices were unbelievable and boy am i glad i waited. could not beat the price all the talk about more jets this ls550 has plenty and is fast. if you have any question just click on the buy button you wont regret it

I love this hot tub! It’s very lux and has great jet power. All of the features makes this tub a great bargain! It’s the cheapest I found for what you get and I’ve researched for a year before purchasing. I’m extremely happy with it and it shipped a month before it was scheduled to!

Great price and easy installation. The pumps could be more powerful. If all the jets are vavled in the pressure in low.

Without a doubt. The best $3000 I have EVER spent on myself.

This is a great (if basic) tub as far as ease of operation, efficiency, and comfort go. We really loved it for the first 3 years. But now, after 3 years, it is leaking from a jet somewhere and we will probably have to replace it since it is not really designed to for such things to be repaired, as far as we can tell. A 3 year lifespan is sad; I don't think we would try this again.

Disappointed .. it didn’t even last a full 3 years. Out of warranty after 2. I thought this was a great deal.

Great spa for the money. Fits through standard door at delivery. Very satisfied

We bought this tub last March for our short term rental property, and it starts leaking within one year. We are very disappointed with this product. It takes forever to have the manufacturer fix it. We had to cancel 5 bookings due to the issue. And it's still not fixed.