Hello there Carla! Thanks for taking a moment to share your thoughts. We appreciate the shoutout and we’ll be sure to pass your notes about the remote and sound along to our product team. If you need anything else down the road, @LGUSSupport is always here to help. #LifesGood ❤️ ^Rich

Hello. Thank you for sharing your experience with your LG TV. We appreciate you taking the time to describe what happened during setup, especially the difficulty with the word‑free instructions, the confusion around the screws and washers for the 43" model, and the uncertainty about the second remote shown in the guide. Your feedback about how the setup materials could be more user‑friendly is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this setup‑instruction and remote‑inclusion issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-tv-how-to-use-lg-channels--20150552982846 ^James

Hi, there. Thank you for sharing your feedback regarding your LG TV (70NU850BAUD) model. We understand that a pristine, intact screen is vital to enjoying your television, and we&#39;re ready to assist you in getting this situation resolved. When a display panel experiences physical damage or a crack, a screen replacement is necessary to restore the full viewing experience. Since physical damage requires hands-on service, we recommend visiting the Support page on the LG website to locate an authorized repair technician in your area who can safely inspect the unit and provide an accurate repair estimate. For more guidance, visit https://www.lg.com/us/support/product/lg-70NU850BAUD.AUSQ.<br /><br />We are fully committed to helping you navigate your service options to ensure your unit is working perfectly. Please email us at lgdigitalcare&#64;lg.sprinklrsupport.com so we can provide further support. ^Juvy

Thanks for sharing your thoughts about the 65UA7700PUB—your praise for its picture quality means a lot. 🌟 We’re thrilled it delivers a stunning visual experience! We hear your feedback on the remote setup, and we understand how important seamless control is for an elevated entertainment experience. While the Magic Remote isn’t bundled with every model, it’s designed to unlock intuitive control and richer compatibility across LG devices, including sound bars. That said, your insight helps us better tailor our offerings to what matters most to our LG family. If you’re ever curious about enhancing your setup or exploring remote options, our team @LGUSSupport through our social media platforms are always ready to assist. Your voice shapes the future of innovation—and we’re thankful you shared it with us. ^Anthony

Hey there. We get it—tech should make life easier, not more complicated. If your LG TV is lagging or struggling with app updates, a few quick tweaks in the settings menu can often bring things back up to speed. To resolve this, check out these troubleshooting steps here: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899. If this persists after these steps, send us your contact details at lg.sprinklrsuppport.com. Your comfort and convenience matter to us, and we’re always working to improve. Thanks for sharing your experience—it helps us serve you better. ^David

We’re thrilled to hear you’re loving the amazing picture quality and AI features—your appreciation means the world to us, Nikki! We totally understand how important the Magic Remote is in bringing that seamless LG experience to life, and we’re here to help make every moment with your TV feel effortless and immersive. Your feedback is invaluable, and we’re so grateful you chose LG to be part of your home entertainment. Here’s to many more stunning views ahead! 📺✨ ^Anthony

Hello! Thank you for sharing your thoughts on your LG TV. We’re glad to hear the TV itself is working well for you, and we appreciate your honest feedback about the remote. Your point about keeping number buttons is noted, and insights like this help highlight what features matter most in everyday use. To allow us to properly investigate the details of your specific product model and to see how we can assist with the remote issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Thanks for sharing your feedback, we know it’s frustrating when updates seem to slow things down instead of improving them. We'd like to help look into this, reach us through social media @LGUSSUpport. We’ll be glad to check if there are any optimizations or resets that could help get things running smoother again! ^Jose

Hi. Thank you for sharing your experience with your LG TV. The way you described the inconsistent picture quality and color performance gives us a clear sense of what you’re seeing on your screen, and we appreciate you taking the time to point it out. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this picture‑quality and color‑adjustment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for picture and color optimization steps: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 ^James