Hi Ludite1976, Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization. Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable. We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services. If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website. ~ Samsung Advisor

Hi DeeM, Thank you for reaching out to us. Please know you can connect an external soundbar to the U8000HD TV via HDMI or Bluetooth. If you are looking for a Samsung TV with an optical port, we recommend the QN70H TV Series and above. Please know that the TV stand was solidly designed and extensively tested for stability. If your stand seems wobbly or looks crooked, please ensure the legs are installed correctly: “R” on the right, “L” on the left. The legs should slant outward toward the edges of the TV, and you should hear a “click” once they’re fully inserted. Also, make sure the TV is placed on a flat, level surface to avoid tilt or instability. For step-by-step setup, refer to the Installation Guide included in the box, or download it at: https://www.samsung.com/us/support/downloads/ Finally, if the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type. First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include: • Standard – Ideal for general viewing • Dynamic – Brighter and more vibrant for well-lit spaces • Eco – Optimized for energy efficiency • Movie – Best for viewing in low light • Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content We hope these tips are helpful. If you need any further assistance, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: You can also chat with one of our agents by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Tim Orciuch, We appreciate your feedback on Sam's Customer Service. If you have any product questions or need help, please do not hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Advisor