I've had this generator about for 2 months. It was quick and easy to setup right out of the box. The added trickle charger and propane hose were a plus. I've only run propane thus far and haven't had any starting issue. I bought this as a home backup and it works to power my main appliances, pool pump, and furnace. One down side is that Westinghouse does not make a cover for this size generator.

This is a very well built generator, it looks like it can take on a lot, 1 hour after it was out of the box after adding some fuel and connecting it to a propane tank it started on the first try and was able to go from gasoline to propane and back without any interruption. It is fairly quiet for its size and run very smoothly.

I bought it a year ago, I only used it 4 times for around 30 to 40 minutes, 5 months ago the battery was completely discharged, 2 days ago it happened again, I charged the battery but the motor tries to start and stops, I can't make it start, I've already checked everything, oil, battery, gasoline, connections, everything the manual advised me to do. I'm going to try technical support through the Westinghouse website, because it's impossible to reach anyone by phone.

Awesome generator - received this at the end of June due to some delays. Once it arrived; hooked it up and tested it out with my transfer switch (yes supports transfer switch!) and it powered literally everything i needed it to which was everything in my house - The true test! Washer, dryer, ceiling fans, fridge, stove, 2 FL HVAC unit - you name it, this thing can do it and with the smart features and remote start - super easy to operate! So glad I bought this - comparable to Generac and way cheaper!

Hopefully, I will change my mind soon. As of now, my brand-new WGen20000 will not start. Not even a sound. Followed the starting directions. Battery charged, plenty of fuel and oil. Pushed the button with no sound. I've got a big job that requires this size machine, and I will not be ready because of this issue. Received the machine with the box already open with parts missing. Right now, it just seems like a bad expensive purchase. Does anybody have any suggestions?

I bought this generator to power my house during the extended outages which plague the gulf coast during hurricane season. When supplying generator power through a 50amp inlet to a panel, the max input is 12k watts. Since I'm running on natural gas and the running wattage of this unit on natural gas is 11.6k, this is the perfectly sized unit for my needs. Assembly is easy, minus the "included" natural gas hose. Apparently, Westinghouse no longer ships the natural gas hose, although all of their literature says it's included.

I bought this generator for home use when the power goes out. I replaced an extended life generator from another brand that finally died during the power outage we just had here in AL. I shopped for several days to find an extended life dual fuel generator with a pressurized oil lubrication system and filter. I could not locate one and finally decided to purchase this generator for its features, less than 5% THD, and run time. Nowhere in the description for this generator, nor in any of the photos, does it indicate that this generator has pressurized oil lubrication. When it arrived yesterday we were amazed and absolutely thrilled that it has this feature. If this is emphasized in the advertisements and description Westinghouse would probably sell a lot more of these generators. We prepped it and then started it inside a metal storage building. Yes we know that we should have been outside. We were surprised and impressed that it was so quiet that we could actually talk to each other beside the generator in a metal building. We were impressed that the muffler was so large. Really happy with our purchase.

We just recently bought the 9500 model generator but knew we wanted another so we went a little larger and got the 12000 model. We are very impressed, this thing is a beast. I wanted a cover for it, but they didn't carry one. I bought a grill cover and it fit just fine. We are definitely happy, just hoping that we do not have to actually use it this hurricane season.

Just received and setup the generator. Overall its a very nice unit. Had my electrician put a hookup on my home to plug this into when power goes out....and I say "when" because it happens too often. Fairly quiet for the engine size, looks good, lots of connections. After setup I ran it for a bit just as a test. My electrician is coming back to test it on the house once my adapter cord arrives. A few items that I noticed while getting this setup which need to be addressed by the design/development team at Westinghouse..... 1. The oil funnel provided is OK but hard to get the angle to the engine fill and oil can spill back out of the provided funnel because the angle is so flat. Why not put an oil fill tube for easier access/filling for a unit at this price point 2. The oil dipstick is difficult to pull and then even more difficult to insert back without a gap that allows leaks. The wire handle is flimsy and this could be so much easier with a better design. 3. The assembly for wheels requires flat washers as spacers between the plastic wheels and step on the axle shaft. However, there is NO space to fit the washers and get the clevis/cotter pins installed so I had to leave the washers off. Just a bad design on this item. 4. Connecting the battery is a pain. The positive was connected already but the ground was not. However, you have to lay on your side on the ground and try to fit your hands inside the frame and feel for the bolt hole to assemble the nut and tighten it down. There is no room for this unless one has lady hands. Moving the battery outward would allow better and easier access to connect the battery ground. Just a few items that I noticed. None are deal killers and some are one time tasks unless/when you have to change the battery. Overall I really like the unit and looking forward to testing on the house this next week. My expectations are high for a quality unit to have as a backup generator.

I bought this unit 2023 so it's still under warranty. Mechanair is unable to provide a service center to me to have my unit repaired. It's no longer producing power though the engine works fine. I run a sprayfoam business and the downtime has cost me 20k in lost revenue. Given no other options I've had to buy a new unit to replace the broken one and now I'm having problems with that one too. I've bought these machines with a three year warranty. I deserve a working machine.