Hello, thank you for your purchase, we are genuinely sorry to hear about your experience. We understand the frustration of purchasing a product and then having issues within the first couple months. I have passed your feedback to our quality control team to ensure that we are providing the best products we can. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right! Thank you, Zach - Westinghouse

Hi, Thank you for your review! It sounds like you’re getting everything set up for hurricane preparedness, which is exactly what this generator is designed for. If you need any guidance on the house connection or setup, our support team is happy to assist, please reach out at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse